Group Booking FAQs

• Do you offer a group discount?

  We offer a 15% discount (10% for Stonehenge) for groups of 11 or more paying visitors, if one person makes payment for the group. Coach driver, tour leader and English Heritage members are admitted free of charge and do not count towards the group numbers.

• How can I book a group visit?

  You can make use of the Historic Properties Contact List available on our Planning Resources webpage, detailing the contact email address and telephone numbers so you can make your group booking.

  Please have the following information to hand to help us check availability and book you in:

  • Date of visit
  • Your contact details
  • Time of visit
  • Number of visitors
  • Your tour reference or booking reference (if available)
  • Method of transport
  • Method of payment
  • Any other information relevant to your booking request

• What are your trade rates?

  We publish our trade admission prices and opening times for our top sites in our annual Trade Admission Prices and Site Opening Times brochure. You can download a copy on our Planning Resources page.

• What are your opening times?

  The most up-to-date opening time information for our historic properties is found on the individual property webpages. Just search for a property using the search bar above (magnifying glass icon).

  We also publish our opening times for our top sites for groups in our annual Trade Admission Prices and Site Opening Times brochure. You can download a copy on our Planning Resources page.

   

• I'm a tour operator, how can I pay?

  Stonehenge:

  • By debit or credit card at least 7 days in advance of the visit
  • Agency Voucher Scheme

  All other English Heritage Properties:

  • By debit or credit card on arrival
  • By cash or cheque on arrival (cheques made payable to English Heritage Trust)
  • Agency Voucher Scheme

• I'm a group organiser, how can I pay?

  Stonehenge:

  • By debit or credit card at least 7 days in advance of the visit

  All other English Heritage Properties:

  • By debit or credit card on arrival
  • By cash or cheque on arrival (cheques made payable to English Heritage Trust)

• How do I cancel my group visit?

  Please advise the property, or our bookings team, as soon as possible if you need to cancel a visit. If special arrangements have been made (e.g. a guided tour or catering has been booked) a cancellation fee may be charged if insufficient notice has been given.

• I am a refugee. Do I qualify for free entry to English Heritage sites?

  Yes, if you have been granted refugee status or have been given leave to remain as a displaced person, you can visit English Heritage sites for free.
  If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price.

• I support or sponsor a refugee. Can I also get free entry?

  No. If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price.

• Can I pre-book a free visit if I am a refugee?

  No, we don't offer the option to pre-book your visit, except if you are part of an organised group, which should go through the normal group booking process. You can find out more, and how to book, here.

• I am seeking refugee status. Can I still get free entry to English Heritage sites?

  This policy only applies to people who have been granted refugee status or people who have been given leave to remain as a displaced person. The only exception to this is organised group visits of people seeking refugee status or leave to remain, run by local authority resettlement services or charities – these groups will be admitted free as long as they have pre-booked via the usual group booking procedure.

• I have already purchased tickets for refugees that are yet to visit. Can I get a refund?

  We will refund any tickets for visits planned to take place on or after 4 July 2022

• Does the refund apply to any visits that have already taken place recently by refugees?

  No, it only applies to visits taking place on or after 4 July 2022.

• Why are you doing this? Why are refugees being given free entry?

  Across Britain, people are extending a warm and generous welcome to refugees, and we at English Heritage are determined to play our part.
  We think that our sites represent some of the 'best of Britain', places whose age, beauty and atmosphere can provide comfort in an uncertain world. Sharing them is the right thing to do. We review all our admission policies annually.

Resource FAQs

• What resources are available?

  We have a number of handy resources available to assist you with planning and making your next group visit. You can find all our resources and publications on our Planning Resources webpage.

• How can I receive the Group Visits Guide, the Attractions newsletter and other materials?

  Signing up to our mailing list is the best way to stay informed about our latest resources for the travel trade. You can sign up here.

  Digital copies of our Group Visits Guide, Trade Admission Prices & Site Opening Times brochure and our latest editions of Attractions newsletter can be viewed and downloaded on our Planning Resources page.

  We are currently unable to supply hard copies of any of our publications. We apologise for any inconvenience.

• Can I get images of English Heritage properties to promote my tours?

  Yes. You can access our library here. If you can't find what you're looking for please contact us and we will try to help.

  These images are free to use, we only ask they are copyrighted to © The English Heritage Trust.

• Can I order leaflets and brochures about English Heritage properties?

  Yes. To request leaflets and brochures please email us.