Access at Chiswick House and Gardens

Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.

If you are a disabled visitor we offer the option to bring a companion or carer in for free to help you get more out of your visit.

Mobility/Older Visitors

Wheelchair loan
Mobility Scooter loan
Site Folders
Accessible Toilets
Adult changing area
Handrails
Easy-use cutlery
Assistance Dogs Welcome

Wheelchair Access: There is disabled access to the ground floor and a wheelchair stair-climber which can be used to reach the first floor of the house (although please note that this needs to be booked in advance). The café and conservatory are fully wheelchair accessible.

There are two wheelchairs available to hire for use in the house and garden. Please call the site on 0208 995 0508 to make a reservation.
Entrance/Set Down: Visitors with blue badges can park near to the house. Please phone ahead on 020 8995 0508 to make arrangements.
Disabled Parking: There are six disabled bays located just outside the villa forecourt.
Onsite Transport: No information available
Stairs: There is one main staircase leading up to the house from outside (a ramp is available if required), and one narrow internal spiral staircase consisting of about 15 steps.
Lift Access: There is no lift within the house, although a wheelchair stair-climber is available when booked in advance.
Seating and rest points: Seating is available outside the café, and memorial benches are in plentiful supply throughout the gardens.
Pathways: Surface and Gradients: The main pathway surfaces are gravel.
Dog Bowl and Toileting: A dog bowl is located outside the café. Dog bags are provided upon request.

Blind/Visually Impaired

Braille Guides
Braille Signage
Handrails
Accessible Toilets
Torches
Assistance Dogs Welcome

Sensory Experiences: Sensory experiences include the sound of birdsong and the scent of flowers within the garden.
Audio Tours: Yes
Site Tours: A number of guided tours are available to groups (pre-booking is essential). Please call the site on 020 8995 0508 for further information and to make arrangements.
Handling Objects: This may be possible if accompanied by a member of staff. Please call in advance to enquire on 020 8995 0508.
Tactile Models: No
Areas of Low Lighting: Low light in cellar.
Colour contrasts: The ha-ha (sunken ditch) within the gardens may prove hazardous to visitors who find visual contrast challenging.
Large Print: No information available
Dog Bowl and Toileting: A dog bowl is located outside the café. Dog bags are provided upon request.

Deaf/Hard of Hearing

Vibrating fire alarms
Tour transcripts
Film subtitles
BSL Tours
Assistance Dogs Welcome

Induction Loops: Induction loops are available at the till point.
Audio installation transcripts: Yes
Dog Bowl and Toileting: A dog bowl is located outside the café. Dog bags are provided upon request.

Learning Difficulties

Accessible Toilets
Adult changing area
Easy-use cutlery

Basic language audio tours: No
Easy Read Material: No
Large print Material: A copy of the audio tour is available in large print from the till point.
Dyslexia Friendly Material: No
Sensory Experiences: Sensory experiences include the sound of birdsong and the scent of flowers within the garden.
Handling Objects: This may be possible if accompanied by a member of staff. Please call in advance to enquire on 020 8995 0508.

Culinary/Dietary

Easy-use cutlery
Bottle/food Warming
Child Size Portions
Highchairs

Special Diets: Please contact the café directly for further information regarding gluten free and vegetarian options.

Health and Safety

Deep Water: There is a shallow lake in the gardens. Please keep an eye on children when nearby.
Sheer Drop: Located immediately behind cascade (although this is roped off).
Slip Hazard: Some outside surfaces may become slippery when wet.
Steep Slope: There are very few slopes, although there is a steep incline on the Classic Bridge which can be avoided by taking a short signed detour around the Northern end of the river.
Steep Stairs: Steep steps in cellar.
Beware of Traffic: There is limited traffic in the gardens, although buggies and bikes on cycle routes do travel through.

Contact

Site Telephone: 020 8995 0508
Customer Services: 0870 333 1181
Address: Burlington Lane, Chiswick, London - W4 2RP

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