Access at Osborne House

Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.

If you are a disabled visitor we offer the option to bring a companion or carer in for free to help you get more out of your visit.

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Mobility/Older Visitors

Wheelchair loan Yes
Mobility Scooter loan No
Site Folders No
Accessible Toilets Yes
Adult changing area No
Handrails Yes
Easy-use cutlery No
Assistance Dogs Welcome Yes
Wheelchair Access
 

Queen Victoria's Private Apartments are accessible via a lift to the first floor. Whilst we endeavour to provide this service whenever the house is open, there may be occasions when wheelchair access to the first floor is not available.

The Nursery is not accessible to wheelchairs.

Adapted minibus available to take wheelchair users to Swiss Cottage.

The Swiss Cottage Museum is accessible to wheelchair users but the Swiss Cottage itself is not.

Gardens: accessible using tarmac and impacted gravel paths. The Walled Garden is heavily gravelled and may be difficult for wheelchair users.

Entrance/Set Down
Set down directly outside admissions entrance with minibus/horse and carriage to other parts of the property.
Disabled Parking
12 disabled parking bays located 50 yards from the admissions entrance.
Onsite Transport
Minibus from admissions centre to the Swiss Cottage.
Stairs
Stairs to the first floor, but lift usually available.
Lift Access
Lift to the first floor in the main house.
Seating and rest points
Benches and rest point are available all around the garden grounds.
Pathways: Surface and Gradients
Gravel, concrete and tarmac pathways connect all parts of the property. The Walled Garden is heavily gravelled and may be difficult for wheelchairs.
Dog Bowl and Toileting
No

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Blind/Visually Impaired

Braille Guides No
Braille Signage No
Handrails Yes
Accessible Toilets Yes
Torches No
Assistance Dogs Welcome Yes
Sensory Experiences
Extensive gardens provide a range of sensory experiences.
Audio Tours
No
Site Tours
No information available
Handling Objects
Please ask staff on arrival.
Tactile Models
No
Areas of Low Lighting
No
Colour contrasts
Seasonal planting provides range of contrasts, depending on what is planted and the time of year.
Large Print
No
Dog Bowl and Toileting
No

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Deaf/Hard of Hearing

Vibrating fire alarms No
Tour transcripts No
Film subtitles No
BSL Tours No
Assistance Dogs Welcome Yes
Induction Loops
Yes at admission centre.
Audio installation transcripts
No
Dog Bowl and Toileting
No

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Learning Difficulties

Accessible Toilets Yes
Adult changing area No
Easy-use cutlery No
Basic language audio tours
No information available
Easy Read Material
Yes
Large print Material
Please ask at admissions staff on arrival.
Dyslexia Friendly Material
No
Sensory Experiences
Extensive gardens provide a range of sensory experiences.
Handling Objects
Please ask staff on arrival.

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Culinary/Dietary

Easy-use cutlery No
Bottle/food Warming No
Child Size Portions Yes
Highchairs Yes
Special Diets
Please call in advance we will try to accommodate.

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Health and Safety

Deep Water
Fountains and a reservoir they are both obvious and signed.
Slip Hazard
Some areas can be slippery when wet. Staff will post signs.
Beware of Traffic
Be aware of vehicles accessing the adjacent golf club. There are also horse and carriage, and minibus rides, operating throughout the grounds.
Uneven Ground
Due to the landscaped nature on the site the grounds are flat or gently undulating.

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Contact

Site Telephone
01983 200022
Customer Services
0870 333 1181
Tourist Information
Cowes and Newport 01983 813813
Address
York Avenue, East Cowes, Isle of Wight - PO32 6JX
View Location Map