We are committed to being as transparent, clear and timely in the way we work as possible. Our Charter sets out our role and remit, and explains what we need from you in order to provide advice.
If you would like to give us feedback on the service that you received from us please follow the steps below.
Who to talk to at English Heritage
When contacting our staff, please ensure you have the appropriate information so we can identify which case you are referring to and investigate accordingly.
If you know the name of our member of staff working on the particular case, please telephone them. If they are unable to resolve the issue to your satisfaction, please write to the Regional Director who will investigate further and clarify the circumstances of the case.
If you still disagree with our advice and the responses you have received from both the member of staff dealing with the case and the Regional Director, you can contact the National Planning Director:
Chris Smith
National Planning Director
The Engine House
Fire Fly Avenue
Swindon SN2 2EH.
Director@english-heritage.org.uk
If he is unable to explain our position to your satisfaction, you can contact our Chief Executive:
The Chief Executive
English Heritage
1 Waterhouse Square
138-142 Holborn
London EC1N 2ST
Chief.Executive@english-heritage.org.uk.
Making a formal complaint
If you still consider that we have not followed our own published procedures and wish to make a formal complaint, please contact the English Heritage appointed Compliance Officer:
Statutory Consultee Compliance Officer
English Heritage
1 Waterhouse Square
138-142 Holborn
London EC1N 2ST
Compliance.Officer@english-heritage.org.uk.
If this does not resolve your issue, you may ask any Member of Parliament to refer your complaint to the Parliamentary Ombudsman:
The Parliamentary Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone 0345 0154033
Website: www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.org.uk.
