Customer Feedback

We are always grateful to receive your comments about your experiences with English Heritage. Whether it's good or bad, we benefit from listening to you so that we can improve what we do.

Our Aim

We have a personal commitment to making your experience of English Heritage both enjoyable and memorable for the right reasons. We can't promise we will always be able to satisfy your every need but we will act quickly to rectify any problem you may encounter

What to expect

We appreciate all comments and take complaints very seriously. If we promised to do something and did not fulfil it, or for any reason you feel you have been unfairly treated then please let us know. We always try to respond within 10 days, however we will write to you and acknowledge your complaint and let you know what action we intend to take.

Taking it further

If you still feel that you have not been dealt with properly then you can contact the Director of the region concerned or the Customer Services Manager. Contact details are available here in Contact Us section or from our Customer Services Department. Your problem will then be personally reviewed by them and further action will be planned for you.