Educational Customer-Insight Questionnaire

Currently English Heritage provides a free educational visits programme to all 400 of its heritage sites throughout England. It provides educational group leaders with free information and resources on its most popular sites and also provides Hazard Information sheets to help them undertake their own on-site risk assessments. To aid this and to provide opportunities for group leaders to more fully understand the sites, visit permits also allow them to make a free preliminary visit.

Traditionally, English Heritage Education have encouraged and developed teachers to lead their own visits and not offered guided tours. However, we are now piloting enhanced educational services at some sites in each region and would be pleased to receive comments on whether or not you or your colleagues would be interested in using any or all of these new products.

Your help in completing the following brief questionnaire would really help us fine tune our services to most accurately meet the needs of educational groups and group leaders in the twenty-first century.

Access and entry to all sites will always continue to be free for educational groups. However, as an addition to this free entry, would you be interested in booking any or all of the following services at additional cost?

1. Facilitated visits organised and led by our on-site experts?

A one hour guided tour focussing on the establishment history and development of the site
A one hour guided tour focussing on the people and stories associated with the site.
A one hour guided tour focussing upon the art and architecture of the site.
A one hour guided tour focussing on the myths and legends associated with the site.

2. On-site practical workshop sessions for small groups (max. 20) led by on-site staff?

Medieval tile making
Calligraphy
Roman mosaics
Art and craft activities related to specific historical periods
Science & technology in an historical setting
Searching for materials - recording textures and patterns
Responding to the site through making music
Responding to the site through the medium of dance
Responding to the site through story and drama

3. On-site live interpretation sessions led by a costumed interpreter?

The Steward’s Tale
Preparing for a visit by the King /Queen
What the Housekeeper / Butler saw
Beyond the green baize door

4. Would you prefer to make choices from a set menu of options, as described above, or a tailor-made 'bespoke' service agreed on a case by case basis?

Set Menu
Bespoke programme

Please give details of what you might require

5. Would you prefer to pay for these extra services on a cost per head or an all-inclusive price per session basis?

cost per head
inclusive price per session

6. What do you consider to be a reasonable cost per head price for guided tours and workshops?

Guided Tours

£2.00 £2.50

Workshops

£2.00 £3.00

7. What do you consider to be a reasonable all-inclusive price per session (per group of 30 pupils)?

Guided Tours

£60.00 £75.00

Workshops

£60.00 £80.00

8. Would you be prepared to pay a £65.00 deposit for all workshops which will be returned, providing the workshop is not cancelled less than 14 days in advance of the booked date?

yes
no

9. Are there any other services or facilities you would be interested in seeing available at our sites?

If you would like us to respond to your answers, or are prepared to help us further with our research, please complete the information below. All details will be treated in the strictest confidence and will not be shared with any other institutions or organisations.

Name

Representing the following organisation (if applicable)

E-mail

Age groups/Key Stage Taught

Specialist subject(s)

Thank you for taking the time to answer this questionnaire.

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