Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Operations, Experience and Engagement team at Kenwood and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

You'll be duty managing on a roster basis, 5 days out of 7 with regular weekends. You will oversee the customer experience for visitors to Kenwood, ensuring compliance with statutory regulations and safety procedures. You will manage the Visitor Assistants, and lead by example in delivering exceptional service, and ensure all public areas are maintained to the highest standards.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact the Kenwood team at kenwood.house@english-heritage.org.uk

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

You can find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

Benefits include:

-The opportunity to progress your career within the heritage sector;

-Free access to all English Heritage sites for you and up to 6 friends / family members

-25% discount in our shops and cafes;

-Enhanced Maternity/Paternity/Shared Parental leave

-25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave

-Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction

-Flexible hours.

Closing date: 04/01/2026 23:59:59

You will need to refer to the following documents when completing your application.

Job Description