Contact Us & FAQS

Site Reopening Ticket FAQs

  • Why do I need to pre-book my time slot?

    We’re limiting the number of visitors to help everyone follow social distancing guidelines. Pre-booked time slots ensure that visits are spread out throughout the day, and that sites don’t exceed their safe capacity.

  • Can I book over the phone?

    No, we’re unable to take bookings over the telephone at the moment. If you have any issues booking online, please contact us. 

  • Can I turn up on the day?

    Unfortunately not. You’ll need to book your ticket before you arrive at a site. However, you can book online on the day of your visit if there are still time slots available.

  • What does my ticket give me access to?

     

    Your ticket gives you access to the site. To help keep all our visitors, volunteers and staff safe we have had to make changes at some of our sites, so there may be different routes to follow, and some parts of a site might not be open. We’ve detailed all the main changes on the individual site pages of our website, so do please check before you visit.

  • What if I miss my time slot?

    We’ll do our best to fit you in if we can, but if we’ve reached capacity for the time slot when you arrive, you will have to wait until the next available time slot.

  • I’ve forgotten my booking confirmation - can I still get in?

    No. You can show us your booking confirmation as a printout or on your mobile device, but without it, we won’t be able to let you in. For the sake of everyone’s safety, we need to be really careful that we only admit visitors with a valid booking confirmation.

  • How do I get my ticket?

    You’ll receive your booking confirmation by email. Just bring this with you, either on your mobile device or as a print out. The email will contain a barcode that our team will scan when you arrive. 

  • Why can’t I select the time slot that I want?

    Time slots are offered on a first-come, first-served basis, so your chosen time slot may be fully booked. We only have a limited capacity for each time slot, and some time slots are likely to be more popular than others.

  • I am a Corporate member. How do I book a ticket?

     

    Corporate Members can book free tickets online by selecting the ‘Corporate - Member Admission’  ticket option. Please remember to bring valid proof of your corporate membership scheme when you visit. 

  • What is a Concession?

    Students with NUS cards and those aged 65 and over are eligible for Concession tickets. You’ll be asked to show proof of eligibility - without it you’ll be charged the full price.

  • Is there a student discount?

    Yes, students with NUS cards are eligible for Concession tickets. You’ll need to show your card when you arrive - without it you will be charged the full ticket price.

  • I am disabled, can I bring a helper?

    Yes, you can bring a companion or helper for free. Please select a ‘Essential companion’ ticket when you book for your companion. Check the webpages of each individual property for more information about access.  

  • How do I get a group discount?

    Bookings for 11 or more people qualify for a group discount, as long as they’re paying together. See the Group Visits webpage for more information.

  • Why don’t Members get priority booking?

     

    We are so grateful for the support our Members have shown to us over the past few months. We really can’t overstate how important our Members are to our work as a charity, and we cannot thank you often enough.

    As our sites reopen with new advanced booking in place, we looked into offering our Members priority when booking their visits as a way of saying thank you. Sadly, charity tax law doesn’t permit this, so we can’t give priority to Members – although you will be the first to hear about site openings and details on how to book your tickets

'step into englands story