Booking information

Covid 19 Booking information

Keeping Everyone Safe


The health and safety of both our customers and staff teams remains of paramount importance at our English Heritage holiday cottages. Although restrictions in England have been lifted we will continue with our enhanced cleaning schedule. Prior to arrival, the cottage will be cleaned and disinfected thoroughly by the housekeepers who will be supervised by a member of the site management team.

To allow for the holiday cottage to be cleaned and presented the check in time is 4pm*, guest are kindly requested to vacate the property by 10am on the day of their departure.

*The check in time for the Pool House at Witley Court and Gardens is 5pm.

A Welcome Hamper of essential items will continue to be provided in the cottage on arrival and will include a copy of the guidebook of the site. A range of cleaning products will be left in the holiday cottage which will include: hand sanitizer, disinfectant spray, disposal gloves and facemasks. Government guidance states that people should take particular care to maintain excellent hygiene – washing hands and surfaces – especially when using shared facilities like bathrooms wherever possible.

Guests staying at an English Heritage holiday cottage do not need to pre-book to visit an English Heritage property. On arrival at an English Heritage property, please present the VIP card – this will be left with the Welcome Hamper in the cottage.

To help keep all our visitors, volunteers and staff safe, we have had to make changes at some of our sites. There may be different routes to follow, and some parts of a site might not be open. Full details are available on the individual site pages on the English Heritage website. Although things might be a little different when you visit, you’ll still be able to enjoy exploring the places where history happened.

We stress the importance for everyone with a booking at an English Heritage holiday cottage to abide by the latest Government recommendations. This includes not travelling to commence a stay if: a person has tested positive for Covid-19 and is self-isolating; a legal requirement by law, or if they or any of their household, extended household or support bubble show any symptoms.

If anyone begins to develop symptoms before your holiday, please contact us to discuss postponing your stay, or if anyone begins to develop symptoms during your holiday, please contact us at

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