Covid 19 Booking information
Due to the ongoing pandemic and up to date Governement guidance, we've have updated our booking information to help you feel confident when booking your stay.
Following the latest Government announcement on 5th January 2021 that England is entering a 3rd period of National Lockdown, regrettably we have had to close the doors of all our holiday cottages. We will look to reopen our cottages at the earliest opportunity once the current restrictions have been lifted.
If your booking is impacted by the latest restrictions a member of our reservation team will be in contact to discuss your booking and either reschedule your stay or offer a full refund.
If you have a query regarding an existing booking, please contact us at firstname.lastname@example.org
Keeping Everyone Safe
The health and safety of both our customers and staff teams remains of paramount importance; at our English Heritage holiday cottages, we have introduced an enhanced cleaning schedule. Prior to arrival, the cottage will be cleaned and disinfected thoroughly by the housekeepers who will be supervised by a member of the site management team.
To allow for additional cleaning to take place, the check in time has been moved to 4pm* and we kindly request that guests vacate the cottage by 10am on the day of departure.
*The check in time for the Pool House at Witley Court and Gardens is 5pm.
To ensure the safety of guests staying in the holiday cottage, we have removed scatter cushions, DVD’s, magazines, books, games and tourist leaflets.
A Welcome Hamper of essential items will continue to be provided in the cottage on arrival and will include a copy of the guidebook of the site. A range of cleaning products will be left in the holiday cottage which will include: hand sanitizer, disinfectant spray, disposal gloves and facemasks. Government guidance states that people should take particular care to maintain excellent hygiene – washing hands and surfaces – especially when using shared facilities like bathrooms wherever possible.
Guests staying at an English Heritage holiday cottage do not need to pre-book to visit an English Heritage property. On arrival at an English Heritage property, please present the VIP card – this will be left with the Welcome Hamper in the cottage.
To help keep all our visitors, volunteers and staff safe, we have had to make changes at some of our sites. There may be different routes to follow, and some parts of a site might not be open. Full details are available on the individual site pages on the English Heritage website. Although things might be a little different when you visit, you’ll still be able to enjoy exploring the places where history happened.
If anyone begins to develop symptoms before your holiday, please contact us to discuss postponing your stay, or if anyone begins to develop symptoms during your holiday, please contact us at email@example.com.
Discover England's rich history and book your holiday now.
Have a question about your booking? Contact the Bookings Team on 0370 333 1187 or email firstname.lastname@example.org.
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