Enchanted Eltham Palace

Enchanted Eltham Palace FAQ

This winter, the gardens of Eltham Palace will be transformed into a magical illuminated world. Read on for everything you need to plan your visit to Enchanted Eltham.

Tickets

Parking and accessibility

Opening times and general questions

Weather

 

Tickets

Do I need to pre-book tickets?

Yes, tickets are limited for each time slot so must be pre-booked to guarantee entry and avoid disappointment.

How will my tickets arrive?

Your ticket will be emailed to you at the time of booking. Please note the email will be sent from “Universe” rather than English Heritage so if this doesn’t arrive in your inbox please check your junk / spam folder.

Is there a member's discount?

Yes, English Heritage members will receive a discounted ticket price. If you are a member please remember to bring your English Heritage Membership card with you.

Is there a concessions or senior citizen’s price?

Sorry, we do not offer a concession price or senior citizen’s price for our Enchanted events.

Do children need to pay?

All children must book a ticket. Children under the age of 5 are free of charge but must still book a ticket. There is a charge for children age 5-15 years. Children 16 and over pay the adult price.

Can my tickets be changed?

Unfortunately, due to high demand we are unable to change the day of your ticket. We may be able to change your arrival time depending on availability. Please contact us at bookevents@english-heritage.org.uk

What happens if I cannot attend?

Unfortunately due to the high demand for tickets, they are non-refundable and not interchangeable.

Will refunds be offered if the event is cancelled due to poor weather conditions?

If English Heritage has to cancel the event before the advertised start time then full refunds will be offered and you can rebook for another date, subject to availability.

Parking and Accessibility

Will there be car parking?

During the event, parking on site is for Blue Badge holders only, and there will not be any general parking available. Please pre-book your blue badge holder parking space by contacting the site directly on 020 8294 2548. If you leave a voicemail someone will get back to you as soon as possible.

Please use the local train stations, Mottingham and Eltham, which are only a short walk from Eltham Palace with good connections to the city centre.

Mottingham train station to Eltham Palace is 0.5 miles and takes around 10 minutes to walk. When exiting train station walk east towards Court Road/A208, turn left onto Court Road/A208 for 0.3miles, then turn left into the entrance road to Eltham Palace and Gardens visitor centre, following the road round until you arrive.

From Eltham train station you can either take the bus or it is a 15 minute walk. If travelling by bus take the 161 from Eltham Station Sherard Road (Stop D) to Eltham Church (Stop K). Eltham Palace is about a 5 minute walk from here.

How far is the walk from the car park to the Enchanted Christmas trail?

The walk from the car park to the beginning of the trail is approximately 200 metres.

How far is the walk around the Enchanted trail?

The Enchanted trail is approximately 1 – 1.2 mile in length. There is no restriction as to how many times you can enjoy the trail. You are very welcome to enjoy the trail as many times as you wish.

Is site re-entry allowed?

Yes you will be able to re-enter the Enchanted event, please keep your ticket(s) with you and show them to the admissions team on re-entry.

Is it wheelchair/pushchair friendly?

Areas of the Enchanted trail will be inaccessible for wheelchairs and pushchairs due to steps on site. An alternative route will be communicated on site via our event stewards to ensure that you are able to see the majority of the trail. Please call the site directly for more information on the route’s accessibility on 020 8294 2548.

Can we book a wheelchair?

Unfortunately, there is no opportunity to pre-book a wheelchair for use during the event. There are wheelchairs available on site however these are on a first come, first served basis. Please call the site directly for more information on the route’s accessibility on 020 8294 2548.

Are dogs allowed into the event?

Dogs are not allowed at Enchanted Eltham Palace although assistance dogs are welcome.

Opening times/ General

What is the start/end time of the event?

The start time is 4:30pm and the end time is 9pm. Last entry will be at 8pm.

Our timed ticket is for 4:30pm, can we stay all evening?

Yes, the time booked for is the earliest that you can arrive on site, you are then welcome to stay as long as you like. We do however ask that you arrive within your ticket's hour window and do not arrive before the time on your ticket.

How long is the event?

We believe that the estimated average time spent at Enchanted Eltham Palace will be 1.5 - 2hrs. After arrival you are welcome to stay all evening.

Can we arrive earlier in the day for the event?

No. Enchanted Eltham Palace is a special event outside of our normal admission times. You are welcome to visit Eltham Palace earlier in the day on days we are open but standard daytime admission charges apply. Please note that Eltham Palace will close to the general public before Enchanted begins. Any visitors on site will be asked to leave the property and re-enter for the event. You can check our winter opening dates and times on our website.

How do the time ticket slots work?

We have arrival time slots of 4.30pm, 5.30pm, 6.30pm, 7.30pm and the event will end at 9pm – you are then welcome to stay as long as you like. We do however ask that you arrive within your ticket's hour window and do not arrive before the time on your ticket.

What can I see and do at Enchanted Eltham Palace?

Enchanted Eltham Palace is a night time outdoor event consisting of various static and interactive lighting installations throughout the gardens. There is a set trail to follow which takes you through the gardens and round the perimeter of the Palace. As you explore the Enchanted Eltham route you will find a delightful moment around every corner. See Eltham in a new light as the gardens come alive with colour, light and sound. Visit our fairground rides (for a small additional cost) and browse the English Heritage shop. Food and drink will be available at various points including marshmallows to toast on an open fire.

Does the trail include access to the inside of Eltham Palace?

No. Enchanted Eltham Palace does not take you inside the palace. Enchanted is an outdoor trail through the gardens and grounds and the palace will not be open. Refreshments and toilet facilities will be available throughout the route. Please dress appropriately for the outdoors and the winter weather.

Will Father Christmas be at Enchanted?

No, Father Christmas is unable to visit Enchanted Eltham due to his busy schedule. Our Audience with Father Christmas events take place at select English Heritage sites at weekends from Saturday 1st December. See our Christmas events page for more details.

Will there be a Christmas Market/Stalls?

The English Heritage shop will be open, selling plenty of festive delights including Christmas cards, decorations, foodie treats and gifts.

Are rides and games included in the ticket price?

No, the rides and games are not included in the ticket price. However charges will be kept to a minimum at £2 per ride and £3 per game.

Is food and drink included in the ticket price?

No, the food and drink (such as marshmallows, mulled wine, mince pies and hot food) are not included in the ticket price.

Will the restaurant be open?

The main café will be open during the event and there will be plenty of refreshments including hot and cold food on offer on the South Lawn and at points throughout the experience, including the toasting of marshmallows. You can enjoy hot and cold options such as handmade steak burgers, halloumi burgers, veggie chili nachos and festive traybakes and lots more. 

Weather

What happens if it is raining or snowing?

Please come prepared! We recommend that you bring warm clothing and footwear for the outdoors and winter weather. Unless the weather presents a safety issue, the event will go ahead as normal.

If the rain or any extreme weather conditions present a safety issue, notification of cancellation will be made on Eltham Palace’s website: www.english-heritage.org.uk/eltham and on Eltham Palace’s Facebook and Twitter. Please see your ticket terms and conditions for the refund policy.

Please Note

Due to the nature of the event, there will be limited lighting in places around the site. Please keep to the lit paths and keep track of younger visitors. Paths are uneven in places and there are some steps along the route which may be slippery under foot in poor weather, so please wear suitable footwear. We advise visitors to wrap up warm as the event takes place throughout the grounds. Please be aware that there is a moat of water running along part of the illuminated trail, therefore please keep a close eye on small children.

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