Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.
You don’t need to book your visit in advance, but you will always get the best price and guaranteed entry by booking online ahead of your visit. The prices shown here include an online discount. The admission price will be higher if you choose to pay on the day you visit.
You can book your advance ticket online up to 8.45am on the day you want to visit. Then, subject to availability, there will be walk up tickets available.
You are booking a day ticket and can arrive at any time within our opening hours, and stay for as long as you like.
Some of our sites can get very busy, especially on Bank Holidays. Our busiest times are between 11am and 2pm, so if you prefer to visit at a quieter time you may wish to visit outside of these hours.
Your booking is for the site/event only and does not guarantee a car parking space, which may carry an additional charge.
If you are a Member and wish to book, your ticket will still be free. Please remember to bring your English Heritage membership card with you. Members are able to book tickets for those included in the membership only. Any additional bookings made will be chargeable on site.
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersDog Bowl and ToiletingDog bowls are available.Wheelchair AccessThere is disabled access to the Captain's House, ground floor of the castle, gift shop and the Governor's Garden. There is no access to first floor or the outer gun deck.Entrance / Set DownDisabled visitors can park 5 meters from the site entrance, in one of the allocated disabled bays.Disabled ParkingThere are 10 disabled bays in the car park. These are located 5 metres from the site entrance.OnSite TransportNoStairsThere is a staircase leading to the upper level of the castle and from two separate rooms, and between 3 and 5 steps from the ground floor of the castle to lower gun deck.Seating And RestpointsThere are benches situated around the grounds and seating is available in most rooms of the castle.Pathways Surface And GradientsThe site features predominantly gravel pathways, however some have stone surfaces.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesThere is a herb garden with lots of plants to smell, and during the late spring the roses are in bloom. The castle grounds are also home to lots of species of birds.Dog Bowl and ToiletingDog bowls are available.Handling ObjectsThere are many items to touch and hold in the Tudor kitchen. Hand held braille plaques are available for visitors on request.Audio ToursYesSite ToursTours available for group visits include an introductory talk (20 minutes),a tour of the castle and grounds (40 minutes) and a spooky tour (40 minutes). Advance booking is essential. Please call the site on 01305 820539 for prices and further information.Tactile ModelsThere is a tactile model of the whole castle in the main hall.Areas Of Low LightingNoColour ContrastsNoLarge PrintThere is large print text on the site's interpretation panels.
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsDog Bowl and ToiletingDog bowls are available.Induction LoopsThere is an induction loop installed permanently in the shop.
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesThere is a herb garden with lots of plants to smell, and during the late spring the roses are in bloom. The castle grounds are also home to lots of species of birds.Handling ObjectsThere are many items to touch and hold in the Tudor kitchen. Hand held braille plaques are available for visitors on request.
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh ChairsSpecial DietsThe Tearoom offers both gluten free (including home made soup and tray bakes) and vegetarian options.
Health And Safety
Sheer DropThere is a drop of around 30ft from the upper gun deck to the sea and a drop of around 7ft from the external castle wall to the floor below.Steep StairsThere is one spiral staircase on the site.Uneven GroundThere are a few slight ledges on the floor between some of the rooms in the castle.