Visitor Assistant - Historic Property Steward

Title
Visitor Assistant - Historic Property Steward
Location
Apsley House, Hyde Park, London, W1J 7NT
Salary
2 days per week. 14 hours per week minimum weekends only (Saturday and Sunday throughout the year). Permanent
Job type
Permanent
Ref
10270

Would you like to use your passion for delivering high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Apsley House and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

This is a unique opportunity for you to work Apsley House which is, one of the grandest address in the capital, once known as 'Number 1 London'. This beautiful Georgian building was the London home of the first Duke of Wellington and has changed very little since his great victory at Waterloo in 1815. Revel in one of the finest art collections in London, with paintings by Velazquez and Rubens, as well as a wonderful collection of silver and porcelain.

This is a WEEKEND post, all year round. The ideal candidate must be available to work both Saturday and Sunday, less annual leave. This is an exciting location and is a chance to join an expanding team.

Full training will be provided for the role at both national and site level as Historic Property Stewards at Apsley House fill a variety of roles, you must be adaptable to this, from greeting, till work, upselling, general cleaning duties and a general knowledge of health and safety alongside the main job roles.

Providing a warm welcome to a diverse range of visitors to this historic site, you will be ensuring they have relevant information for their visit and about the wider local environment. No two days are the same and keeping the site looking its best is essential to ensuring our visitors leave having had a great experience.

We're looking for people who are committed to providing the very highest levels of customer service and enjoy being part of a busy team with constantly changing priorities. As a confident communicator, you will be comfortable building rapport with customers and using your skills in sales to provide exceptional service at all times.

By joining us you'll enjoy the rewards of a great team environment and an inspiring location, helping to make our site a wonderful place to visit and work. You'll also be joining our charity which through our 400 historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

Please note, you will be limited to applying for this role at just one site at a time. If we have several of these roles currently available that you are interested in, only apply for the role at the location that is most suitable for you. If your application is successful at the short listing stage, you will get the opportunity to let us know of any other sites you might be interested in working at.

Closing date: 24/02/2018 23:59:59

You will need to refer to the following documents when completing your application.

Job Description
'step into englands story