Customer services at Stonehenge

Customer support

Whether you've got a question about membership, volunteering, lost property or anything in between, you'll find the answer here.

Choose a subject from the menu below to get started.


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How Can We Help You?

Whether you've got a question about membership, volunteering, lost property or anything in between, you'll find the answer here.

Can't find what you’re looking for?
Call us: 0370 333 1181
Email us: customers@english-heritage.org.uk
Or talk to us via web chat.

Customer Feedback

Customer feedback and complaints

At English Heritage, we put customer service at the heart of everything we do. That’s why we’d like to hear about your experience, whether it's good or bad.

What to do if you’re not satisfied with our service

When things go wrong, we want you to know that we’re fully committed to putting things right. Only by listening can we improve what we do.

Call us on 0370 333 1181

One of our customer services advisors will aim to sort things out while you're on the phone. If it’s going to take a little longer, they’ll agree a course of action with you.


If you prefer to write, send your letter to:

Complaints
Customer Services Manager
English Heritage
The Engine House
Fire Fly Avenue
Swindon
SN2 2EH

We aim to acknowledge written complaints within 3 working days and respond fully within 10 working days. If for some reason it’s going to take us a little longer, we’ll let you know.


Escalating the complaint

If after contacting us you feel we haven't resolved your complaint satisfactorily, our Head of Membership will aim to resolve matters. Write to:

Head of Membership
English Heritage
The Engine House
Fire Fly Avenue
Swindon
SN2 2EH

Office locations

National Office - Swindon

English Heritage
The Engine House
Fire Fly Avenue
Swindon SN2 2EH

London Office

6th Floor
100 Wood Street
London
EC2V 7AN

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