English Heritage is committed to the protection of your rights and your privacy.
We collect information from visitors to this website through the use of online forms, our e-commerce pages and where members' register for our Members' Area.
We also collect your details when you email us with an enquiry.
In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.
Use of personal information
We process personal information collected via this website for the purposes of:
- Providing information about products and services
- Providing and personalising our services
- Dealing with your enquiries and requests
- Administering orders and accounts relating to our suppliers or customers
- Administering membership records
- Providing reservation or booking services
- Conducting market research
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you provided your personal data to us.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at email@example.com. You can also opt out of email communications using the unsubscribe link at the bottom of any email we send you.
We will only disclose data when obliged to disclose personal data by law, or the disclosure is 'necessary' for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:
- Suppliers we engage to process data on our behalf as part of fulfilment of customer orders and purchases, or English Heritage Trust communications. Where a supplier is required to provide fulfilment services the relationship will be managed via a Data Processing Agreement and processed in accordance with the requirements of the Data Protection Act 1998.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at firstname.lastname@example.org.
Please note that we reserve the right to charge a fee of up to £10 for any such request.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task.
- recognising that you may already have given a username and password so you don't need to do it for every web page requested.
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.
Third party cookies
To make it easy for you to use and share our website we embed features from other websites such as Facebook, Twitter and TripAdvisor. Browsing the English Heritage website may place cookies from these third party websites on your computer. English Heritage have no control over these cookies so it is not always possible to list them, and they are liable to change without notifying us.
In addition to these policies your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.
We aim to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, which help make the web more user friendly for all people.
While we strive to adhere to standards for accessibility and usability, there are areas we are still working on to improve such as providing video and audio transcripts, audio captions and audio descriptions. If you have concerns or issues you wish to raise please contact our customer services team.
If you require an alternative accessible version of any documents that can be downloaded from our website (for instance in audio, Braille or large print) please contact customer services:
Call: 0370 333 1181
Textphone: 0800 015 0516