Customer Feedback Form
We are always grateful to receive your comments about your experiences with English Heritage. Whether it's good or bad, a complaint or praise we benefit from listening to you so that we can improve what we do.
Our Aim
We have a personal commitment to making your experience of English Heritage both enjoyable and memorable for the right reasons. We can't promise we will always be able to satisfy your every need but we will act quickly to rectify any problem you may encounter.
What to expect
We appreciate all comments and take complaints very seriously. If we promised to do something and did not fulfil it, or for any reason you feel you have been unfairly treated then please let us know. We always try to respond within 10 days, however we will write to you and acknowledge your complaint and let you know what action we intend to take.
Taking it further
If it is felt that the complaint has not been dealt with properly, then the customer services manager at the Swindon Office address should be advised.The manager and/or the relevant director will review the complaint and try to resolve it.
If still not satisfactorily resolved it can be escalated to:
The Chief Executive
English Heritage
1 Waterhouse Square
138-142 Holborn
London EC1N 2ST
Telephone 020 7973 3247
Email: chief.executive@english-heritage.org.uk
If this does not resolve the issue, customers can ask any Member of Parliament to refer complaints to the Parliamentary Ombudsman:
The Parliamentary Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone 0345 0154033
Website: www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.org.uk
To send us your feedback please either complete the online form below or use the easyread version which you can download in pdf format.
