Access Information

We welcome and encourage everyone to visit the historic properties in our care. Here you can find out general information about the facilities we provide to make them more accessible. However, we recommend that if possible, visitors contact the property a few days in advance for details about particular aspects of their visit.

Properties access for All Policy

At English Heritage, we believe that improving access for disabled people means that access is improved for everyone.

English Heritage will achieve this vision by actively engaging with visitors to remove barriers to enjoyment of our properties.  Our strategy relates to improving access in its broadest sense at our properties.  Access is more than the physical environment of a property, but includes the usability of services and the enjoyment of cultural heritage.  Our strategy focuses on customer service, physical and interpretative access.

 Properties Access for All Policy 2008 (pdf)
 Properties Access for All Policy 2008 (word)

For a free copy of our Access Guide with an honest assessment of our services and facilities or for accessibility and general queries, please contact our Customer Service team on the following minicom numbers: 01793 414 878 or 0800 015 0516 (free phone).

Electronic versions of the Access Guide are available for download in MS Word and PDF formats at the bottom of this page.

English Heritage's guidance on disability access to historic buildings generally can be found here.

Disabled Visitors

Admission

There is no admission charge for assisting companions. Assistance and companion dogs are welcome and water bowls can be provided upon request.

Wheelchairs and Pushchairs

Look out for the wheelchair symbol on the Properties Search pages results for each property and in the member's handbook for sites that are suitable for wheelchairs.

Audio Tours

Many of our paying sites have free audio tours available. Look out for this headphones symbol on the Properties Search pages results for each property and in the member's handbook. Some tours are specially designed for people with visual impairment or learning difficulties. We also usually have assisted listening devices available upon request.

Electronic Versions of the Access Guide

You will need Adobe Acrobat Reader to view these documents, if you don't already have it, download a free copy.