Most areas of the house are accessible by wheelchair as there is a lift to the first floor. However the basement, the Great Hall dias and the Minstrel’s Gallery are accessed by stairs only.
Eltham Palace and Gardens Access
Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.
Wheelchair LoanMobility Scooter LoanSite FoldersAccessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair AccessEntrance/Set DownVisitors can be dropped off at the Visitors Centre and there are three designated disabled parking bays by the entrance and a ramp to allow for wheelchair access.Disabled Parking3 disabled parking spaces at the visitor centre main car park.Onsite TransportNoStairsThere are sweeping staircases to the first floor. Access to the basement is by stairs only.Lift AccessThere is a lift in the house to the first floor for disabled visitors.Seating and Rest PointsThere are many benches and resting points located around the grounds.Pathways: Surface and GradientsSome undulation in the grounds and paths. From the Visitors Centre, there is then a 150m lightly gravelled path to the house. The bridge leading on to the turning circle is cobbled.Dog Bowl and ToiletingNo Information Available
Braille GuidesBraille SignageHandrailsAccessible ToiletsTorchesAssistance Dogs WelcomeSensory ExperiencesThere are extensive grounds and gardens with opportunities for a sensory experience.Audio ToursYesSite ToursNo Information AvailableHandling ObjectsThere are designated interactive boxes with things to touch in almost every room of the property. We also have a touch list that advises visitors on which parts of the historic furnishings can be handled.Tactile ModelsNoAreas of Low LightingThe basement, Italian Drawing Room and Stephen Courtauld’s bedroom have lower lighting than other rooms in the house.Colour ContrastsNoLarge PrintNoDog Bowl and ToiletingNo Information Available
Deaf/Hard of Hearing
Vibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAssistance Dogs WelcomeInduction LoopsNoAudio Installation TranscriptsNoDog Bowl and ToiletingNo Information Available
Accessible ToiletsAdult Changing AreaEasy-use CutleryBasic language Audio ToursNo Information AvailableEasy Read MaterialNoLarge Print MaterialNoDyslexia Friendly MaterialNoSensory ExperiencesThere are extensive grounds and gardens with opportunities for a sensory experience.Handling ObjectsThere are designated interactive boxes with things to touch in almost every room of the property. We also have a touch list that advises visitors on which parts of the historic furnishings can be handled.
Easy-use CutleryBottle/Food WarmingChild Size PortionsHighchairsSpecial DietsNo Information Available
Health and Safety
Deep WaterWater feature in gardens.Trip HazardNo Information AvailableSheer DropSheers drops around site.Slip HazardGrass and stone areas may be slippery when wet.Steep SlopeNo Information AvailableSteep StairsNo Information AvailableBeware of TrafficNo Information AvailableUneven GroundNo Information Available