Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Eltham Palace and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

You will line manage our Visitor Assistant team, leading them to deliver exceptional visitors experiences and high standards of customer service. You will champion positive relationships with stakeholders, including on-site partners, contractors, tenants and the local community. You'll be optimising every opportunity to generate income, achieving all site performance targets, including retail and membership through target setting, training and coaching your team in active selling as well as working closely with the Food & Beverage team on a daily basis and during events and venue hire. You'll also ensure that the site itself and its assets are safe and secure and take responsibility for day-to-day financial management as the sub-accountant.

This role will take on duty management responsibilities for Eltham Palace and will require weekend, bank holiday working and occasional early morning and late nights during events or venue hire.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.

To find out more about us and what we do, please register via one of the links below join us at one of our webinars.

Friday 23rd January 2026 12-1pm

https://events.teams.microsoft.com/event/21d62b43-98e1-4566-9382-0f64890ce6c4@30116e44-4d79-44c0-a8c1-ebc0707da3c9

Wednesday 4th February 2026 6-7pm

https://events.teams.microsoft.com/event/ea661ca0-f117-46dd-8c83-af63e055008a@30116e44-4d79-44c0-a8c1-ebc0707da3c9

If you would like to talk to us about this role before you apply e.g around workplace adjustments, please contact Connie Main, Eltham Palace Cluster Manager via connie.main@english-heritage.org.uk

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

Find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.

Benefits include:

-The opportunity to progress your career within the heritage sector;

-Apprenticeship opportunities

-Subscriptions to professional bodies

-Free access to all English Heritage sites for you and up to 6 friends / family members

-25% discount in our shops and cafes;

-Enhanced Maternity/Paternity/Shared Parental leave

-25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave

-Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction

-Flexible hours.

Interviews are due to be held on w/c 9th February at Eltham Palace.

Closing date: 26/01/2026 23:59:59

You will need to refer to the following documents when completing your application.

Job Description