Membership FAQs

Still deciding about membership? Find answers to some of our most frequently asked questions. If we've not been able to answer your question, our customer support team are on hand to help.  

Already an English Heritage Member? Visit the Member's Area to see personalised inspiration for days out, as well as our FAQ section for Members.

About Membership

What will my welcome pack contain?

Your membership pack will contain your annual membership cards. If you've joined online, your pack will also contain an annual Handbook which has listings of all our properties, as well as a car sticker and a bookmark. Family Members will also receive a children's activity pack.

The Members' Magazine is published four times a year - March, May, July and October - and will be mailed to you separately (to UK addresses only).

Highlights from the magazine, plus exclusive enhanced content, can also be viewed by logging in to Members' Magazine in your Members' Area.

When will I receive my welcome pack?

If you joined online, you'll receive your pack and membership cards within 10 working days. If you'd like to visit one of English Heritage's 400 historic places before then, simply show our staff your email confirmation of membership plus a valid form of identification.  

If you joined at one of our properties, our staff will give you your welcome pack as well as temporary membership cards so that you can start enjoying access straightaway. Your permanent membership cards will arrive within 28 days.

Are all events free for members?

Where possible we have kept events free of charge for our Members. We are continually investing in our event programme and this has led to putting on more events as well as larger ones.

As large events can be costly to run, we do have to charge Members on some occasions, however this is always at a reduced rate.

Where we do charge Members, this is clearly listed in the Events Guide and on the Event pages on our website.

Can I include my children in my membership?

English Heritage membership allows every Member to take up to six children under 19 within the family group into any of our properties at no extra charge.

If you have a family membership, you will also receive additional items within your membership pack and Members' Magazine.

What will I receive if I live overseas?

All our overseas Members receive the handbook, bookmark and car sticker as part of their welcome pack. Delivery times for your welcome pack will depend upon the destination it's going to.

If you would like to receive a copy of our Members' Magazine as part of your membership please contact us. Alternatively this can be viewed online in the Members' Area. When you come to renew your membership, we will need you to contact us to request a handbook for the upcoming year.

If you're visiting the UK for a shorter time, you may be interested in our Overseas Visitor Pass which provides access for overseas residents to over 100 historic places on a 9 or 16 consecutive day pass.

What is the benefit of paying by Direct Debit?

Your membership can be paid for by Direct Debit, either annually in one payment or spread across the year in monthly payments.

Offering additional security for you with protection from the Direct Debit Guarantee, when it comes time to renew your membership you won't need to do anything, unless you want to make any changes. We will write to you one month before your membership expires to let you know that it is due for renewal. It doesn't cost any extra to pay by Direct Debit.

It benefits us too. It helps us keep our administration costs low so that we can re-invest money back into our conservation work, helping keep the story of England alive for future generations.

What is Gift Aid and how does it work?

Gift Aid means charities can claim an extra 25p for every £1 they receive from a UK taxpayer. If you're a UK taxpayer we can claim 25p for every £1 you pay on membership subscriptions, at no extra cost to you.

If you join online, you can select to add Gift Aid to your membership. Otherwise registering is easy - and it only takes a few minutes. You can fill in the Gift Aid Declaration Form or call us on 0370 333 1182.

To find out more, please see our Gift Aid FAQs.

What will you do with my personal information?

We are committed to protecting the privacy of our supporters. We take your privacy seriously and treat all the information you give us with great care.

Our Privacy Policy explains how we collect, store and use the personal information you give to us. If you have any questions concerning your personal data and how we look after it then please contact us at customers@english-heritage.org.uk.

What will happen when my membership expires at the end of the year?

We will write to you one month before your membership expires to let you know that it is due for renewal.

You will be able to renew your membership online in the Member's Area, by post or by phone. If you pay by Direct Debit, you will not need to do anything unless you would like to change or cancel your membership.

What happens if I want to leave English Heritage?

We'd be sorry to see you go! Whatever the reason for wanting to cancel, you can call us on 0370 333 1182. If we can't change your mind, we'll make cancelling your membership as easy as possible.

How does membership help English Heritage?

Since becoming a charity in April 2015, we are more reliant than ever on your support to look after the historic places in our care: from palaces and castles, to abbeys and Roman forts.

As a Member of English Heritage, you'll make a vital contribution to our work as a charity. Plus, you'll also have access to fascinating days out and the opportunity to experience history first-hand in the places it happened.

Using Your Membership

Can I take a carer for free when I visit properties?

We take equality very seriously, and provide free site access for assisting companions of a disabled Member or visitor. We recognise these companions are key to making access possible, as well as creating an enriched and memorable experience.

We don't ask for any proof of disability, and the companion doesn't have to be a registered carer, nor do they have to be the same person each time you visit.

If you'd like a letter of authority giving your assisting companions free access, please contact us on 0370 333 1182.

To help plan your visits to our sites, please refer to the facilities and access arrangements under each property.

Which English Heritage sites are dog friendly?

Dogs on leads are welcome at most of our properties, but please check the individual property page for details before you visit.

You can also find more details about dog-friendly properties on our website.

There are no restrictions at any of our properties for assistance dogs.

Other Membership Types

Interested in Gift of Membership?

You can choose to have the gift pack delivered to yourself, or directly to the gift recipient with your own personal message (don't forget to include your name!). The gift pack will include details of how to activate their membership, either online or by phone. Their year of membership will start from the day they activate it.

Delivery of the pack is within 10 working days. If the gift is needed earlier for a special occasion, a gift certificate is available to download and print once you've made the purchase.

If you would like to set up a Direct Debit for a Gift of Membership, call us on 0370 333 1182.

Interested in Life Membership?

If you join as a life member, in addition to annual membership benefits you can enjoy:

  • Free entry for an adult guest, plus up to six children each (under 19 years) within the family group for Historic Scotland, Cadw, and OPW Heritage Ireland.
  • Free entry to all English Heritage daytime events for you and an adult guest or two children (under 19 years). Standard members' rates apply to our exclusive members' events, evening events, and those run by other organisations.  
  • 10% discount on bookings for our Holiday Cottages.  

You can upgrade an existing membership from annual to lifetime by calling our Membership Team on 0370 333 1182.

Unfortunately we are not able to claim Gift Aid on Life Memberships due to the greater level of benefits over time.

Children running up the stairs at Warkworth Castle and Hermitage

Where will membership take you?

Living, breathing, inspiring: history isn't just something to read about, it's something to experience.

  • Try on clothes of 1930s millionaires in an Art Deco mansion
  • Stand where King Harold fell in 1066
  • See some of Queen Victoria's treasured possessions
  • Look into the eyes of a Stonehenge native
  • Play board games in a Roman villa 

Whether you're looking to give the kids a day to remember, or you'd like to explore England's story, membership opens up over 400 historic places and hundreds of events all year long.

Become a Member
'step into englands story