Our Policies

English Heritage is committed to the protection of your rights and your privacy. 

Privacy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by the English Heritage Trust. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at customers@english-heritage.org.uk.  Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.


Information collected

We collect information from visitors to this website through the use of online forms, our e-commerce pages and where members' register for our Members' Area.

We also collect your details when you email us with an enquiry.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering orders and accounts relating to our suppliers or customers
  • Administering membership records
  • Fundraising
  • Providing reservation or booking services
  • Conducting market research

Marketing

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you.  This will be in accordance with the preferences that you indicated when you provided your personal data to us.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at customers@english-heritage.org.uk. You can also opt out of email communications using the unsubscribe link at the bottom of any email we send you.

Disclosures

We will only disclose data when obliged to disclose personal data by law, or the disclosure is 'necessary' for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

  • Suppliers we engage to process data on our behalf as part of fulfilment of customer orders and purchases, or English Heritage Trust communications. Where a supplier is required to provide fulfilment services the relationship will be managed via a Data Processing Agreement and processed in accordance with the requirements of the Data Protection Act 1998.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please write to us at customers@english-heritage.org.uk.

Please note that we reserve the right to charge a fee of up to £10 for any such request.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.  This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Amendments

Please note that this privacy policy is subject to change from time to time. It was last updated in September 2016.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task.
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested.
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.

Third party cookies

To make it easy for you to use and share our website we embed features from other websites such as Facebook, Twitter and TripAdvisor. Browsing the English Heritage website may place cookies from these third party websites on your computer. English Heritage have no control over these cookies so it is not always possible to list them, and they are liable to change without notifying us.

We may refer to companies, organisations and public bodies and enable access to their websites directly from our website. Each company, organisation or public body operates its own policy regarding the sale of personal data and the use of cookies. If you have a particular interest in, or concern regarding the way your data will be used then you are advised to read the Privacy Statement on the relevant website.

In addition to these policies your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.

Accessibility

We aim to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, which help make the web more user friendly for all people.

Our website should display correctly in the current and previous two versions of Firefox, Chrome, Internet Explorer, Safari and  Opera. There may be some areas that require you to have JavaScript turned on to work.

While we strive to adhere to standards for accessibility and usability, there are areas we are still working on to improve such as providing video and audio transcripts, audio captions and audio descriptions. If you have concerns or issues you wish to raise please contact our customer services team.

Accessing documents

If you require an alternative accessible version of any documents that can be downloaded from our website (for instance in audio, Braille or large print) please contact customer services:

Call: 0370 333 1181
Textphone: 0800 015 0516
Or Email

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