English Heritage Customer Services

Members' Area Help

Find answers to common questions about registering for the new personalised Members' Area and how to use the new features.

GET STARTED

Welcome to your new Members' Area

The Members' Area is part of the English Heritage website devoted exclusively to Members. By registering for access to the Members' Area, you can renew or update your membership details, see the places you've visited, get inspired by a range of events, properties and features chosen specially for you, and create your own wish list of places to go to.  

WHY DO I NEED TO REGISTER?

When you register for the Members' Area, we ask for your membership number and an email address, which means we can recognise you when you log in.

We have introduced the requirement to register so that we can make content and features exclusively available to our Members.

Previously all visitors to the website could access the Members' Area – but now you must be a Member to log in and view all of the pages.

We are just beginning to develop this area and intend to introduce many more improvements and benefits in future.

By logging in to your Members' Area you can use some of the new features we've introduced, such as:

  • Build your wish list - Plan ahead by adding your favourite properties, events, holiday cottages, and even venues for a wedding or party, to your own wish list.
  • Personalise your page - Make your Members' Area homepage your own by selecting or adding a background image and uploading your profile photo.
  • Highlights chosen for you - Discover recommendations for places to visit and events near you, plus offers and features we hope you'll like.
  • Places you've visited - On your homepage you can take a trip down memory lane with a gallery showing all the places you've visited so far.

Register to access your new Members' Area >

What can I do in the Members' Area?

Chosen for You RENEW OR MANAGE YOUR MEMBERSHIP

Save time by managing your English Heritage membership online, including renewing your membership, changing your address, ordering a replacement card and updating your membership details. You can also sign up to Gift Aid, helping us to claim back additional funds to put back into the historic places in our care.

DISCOVER PERSONALISED CONTENT

Once you've logged in, you'll find some memories we've created specially for you showing the wonderful places you've visited, as well as inspiration for more exciting days out near you.

Upload your own profile photo and background imageBUILD YOUR WISH LIST

Plan ahead by adding your favourite properties, events, holiday cottages, and even venues for a wedding or party, to your own wish list. When you're logged in you'll be able to add your favourites to your wish list by selecting the heart symbol on the page.

CREATE YOUR OWN HOMEPAGE

Upload your own profile photo and background image - or select one from our gallery - to personalise your homepage. Any images you upload or save can only be seen by you and will never be shared. Create your own wish list

MAKE THE MOST OF YOUR MEMBERSHIP

We'll keep updating our ideas for days out that we think you'll enjoy, as well as your online magazine pages and add videos, downloads, offers we think you might enjoy and competitions for you to enter.

 

Register to access your new Members' Area >

Getting Started

Why aren't my membership details recognised?

If your membership details are not recognised during registration it may be due to one of the following reasons:

  • You may have entered your details incorrectly, please check and try again
    e.g. a typo in your membership number

  • You may be trying to register with your joint membership number
    In order to register you will need your individual membership number, this is found on the back of your membership card.

  • Your membership may have lapsed
    In order to register you will need a current membership. Please renew your membership online, or by calling us on 0370 333 1182. Once your membership has been renewed you will be able to register the following day.

  • You may be trying to register too soon after joining or using a temporary membership number
    After you have joined us you will need to wait a period of time before you can register, depending on your method of joining:

    Over the phone: you can register for your Member's Area the day after joining us.
    Online: you won't receive notification of your membership number until your membership cards arrive. If you'd like to register before your cards arrive please contact us 48 hours after joining when we will be able to advise your membership number.
    At one of our sites: you won't be able to register until your receive your permanent membership card with your membership number. This will be sent as soon as your membership has been processed, but may take up to 28 days.

  • We may have your surname formatted differently on your membership record, so we can't match it to validate your membership
    e.g. a double-barrelled name with/without the hyphen
    Please email our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk so we can ensure we are holding your details correctly.

If you're still having problems please email our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk

To help us resolve your problem quickly, please include as much information as you can when you get in touch, including your full name and membership number.

Please note this helpdesk is specifically for technical enquiries regarding the Members' Area. If your enquiry relates to another aspect of your membership please get in touch with Customer Services.

What information do I need to register and where do I find it?

English Heritage Membership CardTo register, you'll need your unique membership number which you can find on your membership card.

You'll also need to provide an email address and set up a password, but don't worry - we won't share it with anyone else or email you without your consent.

The email address we hold against your membership as part of your contact information is separate to the email address and password that you'll need to set up in order to access your Members' Area.

The email address that you use for registration won't affect any email addresses that we already hold for you, or any current e-newsletter subscriptions.

If you would like the latest news, events and offers delivered directly to your inbox, please also sign for our fortnightly Members' E-newsletter.

Register for access to your Members' Area >

Can we register with our joint membership number?

No, each English Heritage Member has their own unique number and we'll use that to identify you and tailor the content specially for you. Even if you have a joint membership, the number on your membership card is unique.

Register for access to your Members' Area >

English Heritage Membership Card

The email address that you use to register must be unique to your account, so you won't be able to register both Members of a joint account with the same email address. 

Do I need to register with the same email address I gave when buying membership?

No, please use whichever email address is most convenient for you - but make sure you can access it in order to verify your email and complete your registration.

The email address we hold against your membership as part of your contact information is separate to the email address and password that you'll need to set up in order to access your Members' Area.

The email address that you use for registration won't affect any email addresses that we already hold for you, or any current e-newsletter subscriptions.

The email address that you use must be unique to your account, so you won't be able to register both Members of a joint account with the same email address.

Can I register with the number on my temporary membership card?

No, we need to use your unique membership number that you only receive once you get your permanent membership card. After joining on-site you should receive your permanent card within 28 days.

Temporary card numbers normally start with an E or F, whereas your unique membership number will be eight numbers long and will start with either a 1, 4 or 5.

If you have any queries about your membership before you receive your cards, please contact Customer Services

What do I do if I’m having problems registering or logging in?

If you're having problems getting started email our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk

In order for us to investigate your problem quickly, please include as much information as you can when you get in touch:

  • Your full name
  • Your membership number
  • The problem you've encountered
  • The page the problem occurred on
  • If an error message was displayed
  • Which browser you are using i.e. Safari, Internet Explorer, Firefox, Chrome
  • Which device you are using i.e. Samsung Galaxy S4, iPad mini, Lenovo Laptop
  • Which operating system you are using i.e. Windows 10, Mac, iOS

We will get back to you as soon as we can, but during busy periods it may take up to 5 working days.

Please note this helpdesk is specifically for technical enquiries regarding the Members' Area. If your enquiry relates to another aspect of your membership please get in touch with Customer Services.

If you are having problems logging in and have forgotten the password on your Members' Area account, you can change it at any time by following the 'Reset Password' link on the Login page.

Reset your password >

Can I register straight after I've become a Member?

If you joined over the phone
After joining us as a Member over the phone it can take up to 24 hours before your new membership number is live in the Members' Area system, so please register to access your Members' Area the following day.

If you joined online
After joining us online you won't be able to register for the Members' Area until you receive your membership cards, which are sent as soon as your membership details have been processed. Your membership cards should be with you within 28 days.

If you would like to register for your Member’s Area before your membership cards arrive, please contact us 48 hours after joining and we will be able to confirm your membership number.

If you joined at one of our properties
After joining us as a Member at one of our sites you will be given a temporary membership card, and won't be able to register for the Members' Area until you receive your permanent membership cards. Your permanent cards should be with you within 28 days.

Can I register with my Overseas Visitor Pass number or Corporate Membership?

The Members' Area has been designed specially for full English Heritage Members, so Overseas Visitor Pass holders and Corporate Members will not have a valid membership number to access this area.

If you would like to become a Member, you can Join us today. 

Once you have received your membership number, you will be able to register and log in online the following day to view the latest offers, competitions and events we've selected for you. You'll also be able to create your own wish list of places to visit and view all the Associated Attractions.

Is my data secure and how will it be used?

HOW WE USE YOUR DATA

We are always reviewing our privacy statements and options to our customers, so they can make fully informed decisions about how their data is used with English Heritage, and will continue to do so in line with current legislation.

When your personal information is collected it may be used to confirm your identity and to provide you with the services we offer, and to process and fulfil requests for information or advice, as well as to further develop our website to be useful to you and enable us to provide further services in the future.

The data for the gallery of places you've visited in the Members' Area comes from the records we collect when we scan the unique barcode on the back of your membership card.

We collect visit data to find out what you are interested in, so we can tailor our messages to you and make you aware of other sites or events you may be interested in but might have missed.  We want to make sure that you get the best value and enjoyment from your membership. 

We also aim to continuously improve the experience of our visitors, and understanding who visits which sites enables us to offer appropriate content and facilities.

DATA SECURITY

We take data security very seriously and all of our Members' account data and images are very secure.

Passwords are stored with a very strong encryption. We carry out very robust penetration testing of our security – both on our internal systems and network – and our public-facing web pages.

We won't share your email address with anyone else or email you without your consent, and we never sell or share personal data to third parties.

Any images you upload or wish lists you create will be unique to you, and will not be visible to anyone else.

FURTHER INFORMATION

Please visit our Privacy Policy and Terms and Conditions for further information, or get in touch with our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk.

Using your Members’ Area

CAN I RENEW OR UPDATE MY MEMBERSHIP DETAILS ONLINE?

Manage your membershipYes, you can renew or change your membership details, change your address or personal details, and add another person to your membership. You won't be able to view your membership details or make changes instantly, but you will be able to get in touch with us easily with our quick online forms.

You'll need to be logged into your Members' Area account for access to full features of Manage My Membership.

Please note that overseas Members without a postcode are currently unable to renew online. If you are an overseas Member and would like to renew please call us on 0370 333 1182 and we'll be happy to help.

Manage your membership online>

Thinking of leaving English Heritage?

We're sorry you're thinking of leaving us. Whatever your reason for wishing to cancel, please call us on 0370 333 1182. We'd like to make things better for you. If we can't change your mind, we'll make cancelling your membership as easy as possible.

 

What if I don’t want to add any images?

You don't need to add any images if you don't wish to. This function is purely for you to choose how the page appears each time you log in.

How do I change my background image?

Upload your own background imageSelect the camera icon on top of the default background image to display the Background Image Selector.

Select the + symbol to choose the image you'd like to upload, crop or zoom into your image (if required), select Upload, and finally select 'Save & Use'.

If you decide not to upload your own background image then we'll select one of our favourites for you.

 

How do I change my password?

You can change your password at any time by using the 'Reset Password' link on the Log In page. 

You'll then receive an email prompting you to change your password.  You will receive a confirmation email once the change has successfully been made.

Reset your password >

Can I change the email address registered to my account?

Yes, if you'd like to change the email address on your account after registration you can do this by completing the registration process again with your new email address. This will associate your membership number with your new email address.

Register >

How often are new Members’ Offers added?

The Guardian Subscription OfferWe update our offers regularly, so keep checking back to our Members' Offers. If you sign up to our Members' E-newsletter, we'll let you know of any new ones that we think might be of interest to you.

Discover our current range of Members' Offers >

How do I create and update my wish list?

When you're logged in to your Members' Area account you'll see a space on your homepage to create your own wish list. 

As you browse our website you'll see the heart symbol on the right-hand side of the page of events, properties, venues and holiday cottages - simply select the heart to add this item to your wish list to save it for later.

If you'd like to remove an item from your wish list, select the wish list item on your homepage and de-select the heart symbol on the item's page to remove it.

Once the date of an event has passed the item will automatically remove itself from your wish list.

Create your wish list

What is the Members’ Panel and how can I be part of it?

The Members' Panel is a panel of Members who we invite to special preview events, and invite to regularly send us feedback about their visits and experiences using their English Heritage membership.

We add new panellists each year through an application process. When the applications open, we'll announce the details in your Members' Magazine and in your Members' Area online.

Find out more about the Members' Panel >

How do I redeem discounts at Associated Attractions and find ones near me?

London and South East Associated Attractions MapTo browse the Associated Attractions in your area you must be logged in to your Members' Area account. We have organised the attractions alphabetically within each region, and you can also view the attractions by downloading the map.

Please make sure you go to the individual attraction's website for more up-to-date information about opening times or special events before you plan to visit. To redeem your discount you will need to present a valid membership card for each Member.

Find an Associated Attraction near you >

What is Gift Aid and how can I sign up for it?

Gift Aid is a scheme which currently allows us to claim 25p from HM Revenue and Customs for every £1 received from membership subscriptions. We can backdate this request for up to four years.

If every English Heritage Member signed up to Gift Aid, it would mean an extra £2m could go into the conservation and protection of our historic places. Why not Gift Aid your membership now?

Sign up for Gift Aid >

CAN I CANCEL MY MEMBERSHIP ONLINE?

Thinking of leaving English Heritage?

We're sorry you're thinking of leaving us. Whatever your reason for wishing to cancel, please call us on 0370 333 1182. We'd like to make things better for you. If we can't change your mind, we'll make cancelling your membership as easy as possible. 

How do I give my feedback or suggestions for the Members’ Area?

We'd love to hear your feedback and suggestions for the Members' Area.

Please send your comments to our dedicated Members' Area helpdesk members-area@english-heritage.org.uk

We value your views, so any ideas you have will be passed on to the Membership Team.

If your feedback or suggestion relates to another aspect of your membership please get in touch with Customer Services.

How can I delete my Members' Area account?

You can ask for your Members' Area account to be deleted by emailing our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk.

Please provide your full name and membership number when getting in touch.

Troubleshooting

Why aren’t all the places I’ve visited showing on my page?

This information comes from the records we collect when we scan the unique barcode on the back of your membership card. This means we can only see places you've visited after receiving your annual cards.

We hope to be able to provide the ability to add extra places into your Visit gallery in the future, so please do keep checking back.

What do I do if I’m having problems registering or logging in?

If you're having problems getting started email our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk

In order for us to investigate your problem quickly, please include as much information as you can when you get in touch:

  • Your full name
  • Your membership number
  • The problem you've encountered
  • The page the problem occurred on
  • If an error message was displayed
  • Which browser you are using i.e. Safari, Internet Explorer, Firefox, Chrome
  • Which device you are using i.e. Samsung Galaxy S4, iPad mini, Lenovo Laptop
  • Which operating system you are using i.e. Windows 10, Mac, iOS

We will get back to you as soon as we can, but during busy periods it may take up to 5 working days.

Please note this helpdesk is specifically for technical enquiries regarding the Members' Area. If your enquiry relates to another aspect of your membership please get in touch with Customer Services.

If you are having problems logging in and have forgotten the password on your Members' Area account, you can change it at any time by following the 'Reset Password' link on the Login page.

Reset your password >

What do I do if I’ve forgotten my email address or password?

If you have forgotten the email address you used to register then you can simply re-register at www.english-heritage.org.uk/register confirming your membership number and surname, and verifying the email address that you'd like to use. 

If you have forgotten your password you can change it by using the 'Reset Password' link on the Login page.

Reset your password >

What do I do if the personalised content is wrong on my page?

Please let us know if your page doesn't look quite right by contacting our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk

In order for us to investigate your problem quickly, please include as much information as you can when you get in touch:

  • Your full name
  • Your membership number
  • The problem you've encountered
  • The page the problem occurred on
  • Which browser you are using i.e. Safari, Internet Explorer, Firefox, Chrome
  • Which device you are using i.e. Samsung Galaxy S4, iPad mini, Lenovo Laptop
  • Which operating system you are using i.e. Windows 10, Mac, iOS

Please note this helpdesk is specifically for enquiries regarding the Members' Area. If your enquiry relates to another aspect of your membership please get in touch with Customer Services.

Who do I contact if I spot an error or something isn’t working right?

If you spot an error or you think some part of the site is not is not working correctly, please let us know so we can look into this for you.

You can contact our dedicated Members' Area helpdesk at members-area@english-heritage.org.uk. Please include your full name and membership number, plus details of the error.

  • The problem you've encountered
  • The page the problem occurred on
  • If an error message was displayed
  • Which browser you are using i.e. Safari, Internet Explorer, Firefox, Chrome
  • Which device you are using i.e. Samsung Galaxy S4, iPad mini, Lenovo Laptop
  • Which operating system you are using i.e. Windows 10, Mac, iOS
English Heritage letter

GIVE US YOUR FEEDBACK

We'd love to hear your feedback and suggestions on your new Members' Area – whether it's positive or something you'd like us to work on – please let us know your thoughts.

If you need to let us know anything urgent, you can call us on 0370 333 1182. We value your views, so any ideas you have will be passed on to the Membership Team.

EMAIL US YOUR FEEDBACK
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