Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Brodsworth Hall working a variety of hours per week.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

As a Brodsworth Hall Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same and you can expect to find yourself cleaning the site toilets and shop to ensure the very best customer standards across the whole site.

The role will be based in the Visitor Centre and tasks will include answering the telephone, using the tills for sales, directing visitors on their arrival, restocking shelves, cleaning the public toilets and visitor areas and driving membership sales.

Brodsworth Hall, standing in the countryside 6 miles outside Doncaster City Centre, is a fine example of a Victorian Country House and gardens with a fabulous collection of original furniture and contents in the care of English Heritage since 1990.

The award-winning gardens have featured on television and in films a number of times and every season brings something new to see in the beds, from snowdrops and daffodils in Spring to glorious formal beds in the summer.

Throughout the year Brodsworth hosts a variety of events including Band Sundays and a Classic car festival.

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Sarah Plant, on sarah.plant@english-heritage.org.uk 07557 545693 during working hours OR Emma Dalby on emma.dalby@english-heritage.org.uk 07557 834214 during work hours.

We are looking for people who enjoy working with others as part of a team to deliver an engaging visitor experience to a diverse audience. Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial.You will be required to work weekends and Bank Holidays, more information will be provided at interview.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

This is an exciting opportunity to join one of England's largest conservation charities, with over 400 sites across the country.

Interviews will be held week commencing Wednesday 2nd July 2025 at Brodsworth Hall

Benefits include:

- Comprehensive training

- The opportunity for career progression within the heritage sector in retail, food and beverage or general management

- Apprenticeship opportunities

- Opportunities to go to some of our great live music and history events

- Free access to all English Heritage sites for you, and up to 6 friends and / or family members

- 25% discount in our shops and cafes

- Enhanced maternity/paternity/shared parental leave

- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years

- Options to buy additional leave

- Matched pension contributions up to a maximum of 10%

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Sarah Plant or Emma Dalby, Brodsworth Hall Site Supervisors, on sarah.plant@english-heritage.org.uk / emma.dalby@english-heritage.org.uk. No agencies please.

Our interview and offer process will take place between 12th - 19th June 2025, with new starters joining in the week of 1st July 2025

Closing date: 20/06/2025 23:59:59

You will need to refer to the following documents when completing your application.

Job Description