Membership

• Will you be extending my membership?

  During the first lockdown in 2020, when all our sites had to close, we offered a three-month extension on renewal to our Members. English Heritage is a charity, and we are grateful that many Members opted out to help us conserve valuable funds to protect the buildings in our care.

  The latest lockdown took place during our winter season, when access is normally restricted to weekends only. In addition, we managed to keep a handful of sites open and available for local recreation, as well as over two hundred of our free-to-enter outdoor sites. We continued to bring history to life through our magazine and handbook, along with our expanded digital content offerings, including podcasts, activities, web articles, and YouTube videos. In line with the government’s planned phased roadmap, more sites started to reopen, and we held our very first Members’ Week programme of events.

  We're excited to be welcoming Members back to our sites now they have reopened, and are looking forward to a packed programme of events once again this summer.

  This has been a difficult time for millions of people, as well as businesses and charities - and English Heritage is no exception. We're hugely grateful for your continued support as we continue to come through these challenging times.

Visiting

• Are your sites open for visits?

  Almost all our sites are now open, including indoor areas, cafes and shops. There are a few sites where it is not possible to safely reopen all of the interiors within Government guidance. Some of our interiors will still have managed capacities.

• What measures are in place to ensure it's safe to visit?

  Our staff are still working hard to keep everyone safe. We’re continuing with enhanced cleaning and you’ll find hand sanitiser stations and screens are still in place on site. Our staff are continuing to wear a face covering in our busy areas and indoor spaces, and we encourage you to do the same.

Booking your visit

• Do I need to pre-book my visit?

  You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

• Can I book over the phone?

  No, we’re unable to take bookings over the telephone at the moment. If you have any issues booking online, please contact us. 

• Can I book a ticket on the day I want to visit?

  You can book online up to 9am on the day of your visit. You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit. 
  

• I’ve changed my plans, can I swap my pre-booked tickets/get a refund?

  If you are a Member you can cancel your free pre-booked tickets by visiting the customer service area on the SeeTickets website. You’ll need your original booking reference and postcode to login, and you can easily cancel any unwanted tickets from this page. To re-book for a new date and time, just return to the English Heritage website and book a new ticket. If you require any help, please contact us via our online form or using our web-chat facility to speak with one of our team.

  No refunds or changes can be made for any pre-booked paid ticket.

• How do I get my pre-booked ticket?

  You’ll receive your booking confirmation by email. Just bring this with you, either on your mobile device or as a print out. The email will contain a barcode that our team will scan when you arrive. 

• Can you post me my booking confirmation?

  No, booking confirmations are sent by email only. You can print it out or just bring it with you on your mobile device. 

• Why can’t I select the time slot that I want?

  Time slots are offered on a first-come, first-served basis, so your chosen time slot may be fully booked. We only have a limited capacity for each time slot, and some time slots are more popular than others.

• I haven’t received my confirmation email

  Please check that it hasn’t gone to your spam folder first. If you still can't find it, call us on 0370 333 1181 (9am - 5pm Monday to Saturday).

• I am a Corporate member. How do I book a ticket?

  Corporate Members can book free tickets online by selecting the ‘Corporate - Member Admission’  ticket option. Please remember to bring valid proof of your corporate membership scheme when you visit. 

• Can I book tickets for friends?

  If you are a Member, you can book a time slot for yourself and anyone else included within your membership, as well as children in your family group. Non-Members need to book and pay for their own tickets.

Paying for your visit

• How do I pay for pre-booked tickets?

  We accept Visa, Visa Debit, Mastercard and Paypal.

• Is there a booking fee?

  No.

• What is a Concession?

  Students with NUS cards and those aged 65 and over are eligible for Concession tickets. You’ll be asked to show proof of eligibility - without it you’ll be charged the full price.

• What ticket should I get for my child?

  You don’t need to pay for under-fives, but you do need to book a free ‘infant’ ticket for them. For those aged 5 to 17, please buy ‘child’ tickets.

• How do I get a group discount?

  Bookings for 11 or more people qualify for a group discount, as long as they’re paying together. 

• I have a promotional offer voucher code. How do I use this to book online?

  Enter your code on the same page as you choose your tickets, and your discount will be applied.

• Is there a student discount?

  Yes, students with NUS cards are eligible for Concession tickets. You’ll need to show your card when you arrive - without it you will be charged the full ticket price.

• Why are tickets priced differently on different days?

  At 13 of our sites we’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week. New lower price off-peak tickets are available at quieter times, making them ideal for those visitors who prefer more peace and quiet, and to explore the site at their own pace.

   

• Why are events priced differently on different days?

  We now offer peak, standard and off-peak tickets, which all have different prices. On event days we add a supplement to the main ticket price, so the price will depend on whether the main ticket is priced as peak, standard or off peak.

• Why is today more expensive than when I visited before?

  At 13 of our sites we’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week.

• Will I get a refund if the site closes on the day I’ve booked for?

  If we have to close a site, we'll automatically refund your tickets. You won’t need to call us to request it. It may take up to 14 working days to reach your account.

• What procedures do you have in place if there are further restrictions?

  If we have to close a site because of further restrictions, you’ll receive an automatic refund on tickets you have purchased. There’s no need to call us. It may take up to 14 working days for the refund to reach your account.

• I have been contacted by NHS Test and Trace and been told to self-isolate for 10 days. I’ve booked a ticket within that period – can I get a refund?

  Please contact customer services via our online form or using our web-chat facility to speak with one of our team and they’ll be able to help you.

On-Site Experience

• What does my ticket give me access to?

  To help keep all our visitors, staff and volunteers safe we have had to make changes at some of our sites, so there may be different routes to follow, and some parts of a site might not be open. We’ve detailed all the main changes on the individual site pages of our website, so do please check before you visit.

• Can I turn up on the day?

  You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

• Can I just use my phone?

  Yes, our scanners can scan the barcode from your confirmation email from a mobile phone or tablet.

• I’ve booked a time-slot but forgotten to bring my membership card to site? Will you let me in?

  As always, if you don’t have your membership card you’ll be charged full price for your visit. 

• I am disabled, can I bring a helper?

  Yes, you can bring a companion or helper for free. Please select an ‘Essential companion’ ticket when you pre-book, for your companion. Check the webpages of each individual property for more information about access.  

• Can I bring a picnic to your sites?

  Yes, and in addition, our catering outlets will also be open.

• Do I have to wear a face covering?

  Our staff are still working hard to keep everyone safe. We’re continuing with enhanced cleaning and you’ll find hand sanitiser stations and screens are still in place on site. Our staff are continuing to wear a face covering in our busy areas and indoor spaces, and we strongly encourage you to do the same.

• Are you taking part in the NHS Test and Trace scheme?

  We are supporting Test and Trace by retaining NHS QR Code Posters at our entrances and catering units. You do not need to scan to get in, but you are encouraged to. Apart from that we will not be requesting contact information for NHS Test and Trace purposes.