Contact Us

Visit FAQs

Here’s everything you need to know about visiting the sites in our care, along with info about events and holiday cottages.

Jump to:

  1. Booking your visit
  2. Paying for your visit
  3. Before you visit
  4. On site experience
  5. Questions about events
  6. Questions about holiday cottages

Booking your visit

  • Do I need to book my visit?

    You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by pre-booking online.

  • Can I book a ticket on the day I want to visit?

    You can book online up to 8.45am on the day of your visit. You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

  • How do I get my pre-booked ticket?

    You’ll get your ticket confirmation and barcode by email. Just bring this with you, either on your mobile device or as a print out, and we’ll scan it when you arrive.

  • Why can't I select the time slot I want?

    Most of our sites offer day tickets, but some have time slots. Time slots are limited and offered on a first-come, first-served basis, so the slot you want may be fully booked.

  • I am an affiliate member (eg. National Trust England, CADW, Historic Scotland, etc.). How do I book a ticket?

    Enter the promo code given by your member organisation (see list below) on the checkout page. Just bring proof of your affiliate membership when you visit.

    List of promo codes:

    • CADW Member 50% off (first year members): CADW50
    • CADW Member (second year plus): MVTGO4
    • CADW Member Staff: CADWUOBW92ST
    • Historic Scotland 50% off (first year members): HS50
    • Historic Scotland members (second year plus): QKUYU6
    • Historic Scotland Staff: HS9DXXB4ST
    • National Trust Member: G03ANZ
    • Heritage New Zealand: HERTNZ7XWZYA
    • MANX National Heritage Member 50% off (first year members): MANXNH50
    • MANX National Heritage Member: F6L3MO
    • Sussex Past Members: SUSSEXPAST50
    • Blue Peter Badge Holders: BLUE48L5IL
    • Museum Association Members: MA4GD9JM25
    • York pass: R06LGQ
    • Shakespeare's Explorer Pass: F1XJTP
    • Friends of Dover Castle: KLK4F5
    • National Arts pass: EHARTPASS25
    • ICOM Member (free entry for Heiress at Kenwood): EHICOM25
    • Blue Badge Guide (free entry for Heiress at Kenwood): EHBBG25

     

  • Can I book tickets for friends?

    If you’re a member, you can book for yourself and anyone else included in your membership. Non-Members need to book and pay for their own tickets.

Paying for your visit

  • What is a Concession?

    Students with NUS cards and those aged 65 and over are eligible for concession tickets. You’ll be asked to show proof of eligibility when you visit – without it you’ll be charged the full price.

  • Is there a student discount?

    Yes, students with NUS cards are eligible for concession tickets. You’ll need to show your card when you arrive – without it you will be charged the full ticket price.

  • Why are tickets priced differently on different days?

    We’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week. New lower price off-peak tickets are available at quieter times.

  • Why are events priced differently on different days?

    We now offer peak, standard and off-peak tickets, which all have different prices. On some event days we add a supplement to the main ticket price. Certain evening and special events have their own unique price. These will be stated on the event webpage and included when you book online.

  • I am a refugee. Do I qualify for free entry to English Heritage sites?

    Yes, if you’ve been granted refugee status or have been given leave to remain as a displaced person, you can visit English Heritage sites for free. You’ll need to show your Biometric Residency Permit (BRP) when you arrive. You can’t pre-book your visit.

    These sites represent the best of England’s heritage, and we’re proud to share them with people who have been forced to leave their home countries because of war or persecution.

    If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price.

    This policy doesn’t apply to people seeking refugee status. The only exception is for organised group visits of people seeking refugee status or leave to remain run by local authority resettlement services or charities and booked through the normal group booking process.

    A small number of our sites are managed by local organisations, and they might have different admission policies. Please check with the site before visiting.

Before you visit

  • Do I need to print my ticket?

    No, you can just show your booking confirmation on your smartphone when you arrive. If you don’t have it handy, give your name to our site team and they’ll look up your booking when you arrive.

At the site

  • Can I turn up on the day?

    You can, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

  • I am disabled, can I bring a helper?

    Yes, you can bring a companion or helper for free. Please select an ‘essential companion’ ticket when you book for your companion. Check the webpages of each individual site for more information about access.

  • Can I bring a picnic to your sites?

    Yes, you’re very welcome to bring a picnic. Many of our sites also have cafés and tearooms. Check the webpages of each individual site for more information.

Questions about events

Questions about Holiday Cottages