Visiting

• Are your sites open for visits?

  Following the latest government announcement, we have taken the decision to keep a small selection of our sites open for local people to use for exercise during the lockdown period. 

  You’ll need to book tickets in advance of your visit online. Please check this page regularly for a full list of open sites, and bear in mind the latest government advice on essential travel. Be aware that you should not travel outside of your local area.

  The sites that are staying open have large outdoor spaces and can be opened in ways that protect the health of our visitors, staff and volunteers. We have additional safety measures in place at all of our sites.

• When will all of your sites reopen?

  We’ll look to reopen sites that have had to temporarily close as soon as we can. This will not be until at least February half term.

• Can I travel out of my local area to visit?

  The government has asked everyone to stay in their local area meaning town, village or part of their city. If you’ve booked tickets for a site that is still open but you’re not able to travel, please contact us about a refund.

  If you have booked tickets for a site that has had to temporarily close, you do not need to contact us – we will automatically refund you.

• What measures are in place to ensure visiting is safe?

  Your wellbeing remains our priority, so we have additional COVID-secure safety measures in place to make your visit safe and enjoyable. We have only kept sites open where it is safe to do so within the lockdown restrictions.

  Our staffed sites are ‘Good To Go’ certified, so you can be sure that all necessary measures including social distancing, enhanced cleaning and reduced capacity are in place. You can read more about the steps we’ve taken here.

• Are you offering a reduction in prices?

  At sites where we have had to close significant internal areas of the site we have reduced the admission price.

• Why is Stonehenge closed?

  Stonehenge is primarily a tourist destination, attracting visitors from around the UK and the world. In light of the latest government guidance on travel restrictions and the fact that only a tiny number of visitors this year were within a half-hour drive of Stonehenge, we have decided to close the monument temporarily. We will keep this under review and for the latest information, please check the Stonehenge webpage. 

Booking your visit

• Why do I need to pre-book my time slot?

  We’re limiting the number of visitors to help everyone follow social distancing guidelines. Pre-booked time slots ensure that visits are spread out throughout the day, and that sites don’t exceed their safe capacity.

• Can I book over the phone?

  No, we’re unable to take bookings over the telephone at the moment. If you have any issues booking online, please contact us. 

• I’m an English Heritage Member, do I still need to book?

  As a Member, you have free access to all our sites, but you will now need to book your free visit in advance. Please bring your membership card with you when you visit.

• Can I book a ticket on the day I want to visit?

  You can book online on the day of your visit if there are still time slots available. To see time slots, click on ‘Book Your Visit’ on the property page of the site you wish to visit. Although the date will be highlighted as orange on the calendar, no time slots will appear until you click on the date you would like to visit.

• I’ve changed my plans, can I swap my tickets/get a refund?

  If you are a Member you can now cancel any free tickets by visiting the customer service area on the SeeTicket website. You’ll simply need your original booking reference and postcode to login and can easily cancel any unwanted tickets from this page. To re-book for a new date and time, simply return to the English Heritage website and book a new ticket. If you require any help, please contact us via our online form or using our web-chat facility to speak with one of our team.

  Unfortunately no refunds or changes can be made for any paid ticket.

• How do I get my ticket?

  You’ll receive your booking confirmation by email. Just bring this with you, either on your mobile device or as a print out. The email will contain a barcode that our team will scan when you arrive. 

• Can you post me my booking confirmation?

  No, booking confirmations are sent by email only. You can print it out or just bring it with you on your mobile device. 

• Why can’t I select the time slot that I want?

  Time slots are offered on a first-come, first-served basis, so your chosen time slot may be fully booked. We only have a limited capacity for each time slot, and some time slots are likely to be more popular than others.

• I haven’t received my confirmation email

  Please check that it hasn’t gone to your spam folder first. If you still can't find it, call us on 0370 333 1181 (9am - 5pm Monday to Saturday).

• I am a Corporate member. How do I book a ticket?

  Corporate Members can book free tickets online by selecting the ‘Corporate - Member Admission’  ticket option. Please remember to bring valid proof of your corporate membership scheme when you visit. 

• Can I book tickets for friends?

  If you are a Member, you can book a time slot for yourself and anyone else included within your membership, as well as children in your family group. But non-Members need to book and pay for their own tickets. Anyone – Member or non-Member – arriving without a pre-booked ticket won’t be able to enter the site.

  You can visit:

  • by yourself
  • with the people you live with
  • with your support bubble (if you are legally permitted to form one)
  • in a childcare bubble where providing childcare
  • or, when on your own, with one person from another household

  This should be limited to once per day, and you should not travel outside your local area.

• Why don’t Members get priority booking?

  We are so grateful for the support our Members have shown to us, particularly during this incredibly difficult year. We really can’t overstate how important our Members are to our work as a charity, and we cannot thank you often enough.

  As our sites reopened with new advanced booking in place, we looked into offering our Members priority when booking their visits as a way of saying thank you. Sadly, charity tax law doesn’t permit this, so we can’t give priority to Members – although you will continue to be the first to hear about site openings and details on how to book your tickets

Paying for your visit

• How do I pay?

  We accept Visa, Visa Debit, Mastercard and Paypal.

• Is there a booking fee?

  No.

• What is a Concession?

  Students with NUS cards and those aged 65 and over are eligible for Concession tickets. You’ll be asked to show proof of eligibility - without it you’ll be charged the full price.

• What ticket should I get for my child?

  You don’t need to pay for under-fives, but you do need to book a free ‘infant’ ticket for them. For those aged 5 to 17, please buy ‘child’ tickets.

• I have a 2 for 1 voucher code. How do I use this to book online?

  Enter your code on the same page as you choose your tickets, and your discount will be applied.

• Is there a student discount?

  Yes, students with NUS cards are eligible for Concession tickets. You’ll need to show your card when you arrive - without it you will be charged the full ticket price.

• Will I get a refund if the site closes on the day I’ve booked for?

  If we have to close a site, we will automatically refund your tickets. You won’t need to call us to request it, but it may take up to 14 working days to reach your account.

• What procedures do you have in place if there are local restrictions?

  If we have to close a site because of local restrictions, you’ll receive an automatic refund on tickets you have purchased. There’s no need to call us. It may take up to 14 working days for the refund to reach your account.

  You should stay local (ie in your own village, town or part of your city) and avoid travelling.

• I have been contacted by NHS Test and Trace and been told to self-isolate for 10 days. I’ve booked a ticket within that period – can I get a refund?

  Please contact customer services via our online form or using our web-chat facility to speak with one of our team and they’ll be able to help you.

On-Site Experience

• Can I visit with more than 6 people?

  You can visit:

  • by yourself
  • with the people you live with
  • with your support bubble ( if you are legally permitted to form one)
  • in a childcare bubble where providing childcare
  • or, when on your own, with 1 person from another household.

• What does my ticket give me access to?

  Your ticket gives you access to the site. To help keep all our visitors, staff and volunteers safe we have had to make changes at some of our sites, so there may be different routes to follow, and some parts of a site might not be open. We’ve detailed all the main changes on the individual site pages of our website, so do please check before you visit.

• Can I turn up on the day?

  Unfortunately not. You’ll need to book your ticket before you arrive at a site. However, you can book online on the day of your visit if there are still time slots available.

• Does my timed ticket mean I have a limited time to visit?

  Not at all. You do need to arrive at the site within an hour of the time shown on your booking, but once you’re in, you’re welcome to stay for as long as you like.

• Can I arrive earlier than the time shown on my ticket?

  No. The time shown is the earliest you can arrive, and you can arrive at any point within an hour of that time. You’re then welcome to stay for as long as you like.

• What if I miss my time slot?

  We’ll do our best to fit you in if we can, but if we’ve reached capacity for the time slot when you arrive, you will have to wait until the next available time slot.

• I’ve forgotten my booking confirmation - can I still get in?

  No. You can show us your booking confirmation as a printout or on your mobile device, but without it, we won’t be able to let you in. For the sake of everyone’s safety, we need to be really careful that we only admit visitors with a valid booking confirmation.

• Can I just use my phone?

  Yes, our scanners can scan the barcode from your confirmation email from a mobile phone or tablet.

• I’ve booked a time-slot but forgotten to bring my membership card to site? Will you let me in?

  As always, if you don’t have your membership card you’ll be charged full price for your visit. 

• I am disabled, can I bring a helper?

  Yes, you can bring a companion or helper for free. Please select a ‘Essential companion’ ticket when you book for your companion. Check the webpages of each individual property for more information about access.  

• Can I bring a picnic to your sites?

  Unfortunately, in line with government guidelines, picnics are currently not permitted at our sites.

   

• Why are your play areas still closed?

  We have opened a few of our play areas where we have been able to do so safely and following government guidelines. However, some remain closed for the time being.

• Do I have to wear a face covering?

  Face coverings are mandatory in all our indoor public spaces, including takeaway cafés and tearooms. We won’t be able to provide you with a face covering, so please come prepared.

• Do you have a Covid-19 Risk Assessment?

  Yes. If you would like to see the latest Covid-19 Risk Assessment that we have completed, please click here.