Contact Us & FAQS

Visit FAQs

Frequently asked questions about booking your visit, paying for your visit, and the on-site experience you can expect when you arrive.

Visiting

  • Are your sites open for visits?

    We are keeping a selection of sites open for local visitors and English Heritage Members. You’ll need to book tickets in advance of your visit online.

    Please check this page regularly for a full list of open sites, and bear in mind the latest government advice on essential travel. The sites that are staying open have large outdoor spaces and can be opened in ways that protect the health of our visitors, staff and volunteers. We have additional safety measures in place at all of our sites.

  • When will all of your sites open?

    We'll look to reopen sites that have had to temporarily close as soon as we can. This will not be until after 2nd December, when the government has said it plans to review the current measures.

  • Can I travel out of my local area to visit?

    The government has said that travel in and out of your local area should be avoided. If you've booked tickets for a site that is still open but you're not able to travel, please contact us about a refund.

  • What measures are in place to ensure visiting is safe?

    This is our top priority. We have additional measures and mandatory pre-booking in place at all of our sites to make your time with us safe and enjoyable. We’re ‘Good To Go’ certified, so you can be sure that all necessary measures including social distancing, enhanced cleaning and reduced capacity are in place. You can read more about the steps we’ve taken here.

  • Why is Stonehenge closed?

    Stonehenge attracts visitors from around the UK and the world. Bearing in mind the government's restrictions on travel during lockdown and the fact that only a small number of visitors this year were within a half-hour drive of Stonehenge, we decided not to open the site during lockdown.

    Old Sarum, the medieval castle and site of Salisbury's first cathedral, will remain open during lockdown as it is a popular place for the local community to exercise. Old Sarum is approximately 10 miles from Stonehenge.

Booking your visit

  • Why do I need to pre-book my time slot?

    We’re limiting the number of visitors to help everyone follow social distancing guidelines. Pre-booked time slots ensure that visits are spread out throughout the day, and that sites don’t exceed their safe capacity.

  • Can I book over the phone?

    No, we’re unable to take bookings over the telephone at the moment. If you have any issues booking online, please contact us. 

  • Can I book a ticket on the day I want to visit?

    You can book online on the day of your visit if there are still time slots available. To see time slots, click on ‘Book Your Visit’ on the property page of the site you wish to visit. Although the date will be highlighted as orange on the calendar, no time slots will appear until you click on the date you would like to visit.

  • I’ve changed my plans, can I swap my tickets/get a refund?

    If you are a Member you can now cancel any free tickets by visiting the customer service area on the SeeTicket website. You’ll simply need your original booking reference and postcode to login and can easily cancel any unwanted tickets from this page. To re-book for a new date and time, simply return to the English Heritage website and book a new ticket. If you require any help, please contact us via our online form or using our web-chat facility to speak with one of our team.

    Please note that we cannot offer a similar service for Tintagel Castle or Stonehenge as ticketing for these sites is not managed through the same ticketing system.

    Unfortunately no refunds or changes can be made for any paid ticket.

  • How do I get my ticket?

    You’ll receive your booking confirmation by email. Just bring this with you, either on your mobile device or as a print out. The email will contain a barcode that our team will scan when you arrive. 

  • Why can’t I select the time slot that I want?

    Time slots are offered on a first-come, first-served basis, so your chosen time slot may be fully booked. We only have a limited capacity for each time slot, and some time slots are likely to be more popular than others.

  • I am a Corporate member. How do I book a ticket?

    Corporate Members can book free tickets online by selecting the ‘Corporate - Member Admission’  ticket option. Please remember to bring valid proof of your corporate membership scheme when you visit. 

  • Can I book tickets for friends?

    If you are a Member, you can book a time slot for yourself and anyone else included within your membership, as well as children in your family group. But non-Members need to book and pay for their own tickets. Anyone – Member or non-Member – arriving without a pre-booked ticket won’t be able to enter the site.

  • Why don’t Members get priority booking?

    We are so grateful for the support our Members have shown to us over the past few months. We really can’t overstate how important our Members are to our work as a charity, and we cannot thank you often enough.

    As our sites reopen with new advanced booking in place, we looked into offering our Members priority when booking their visits as a way of saying thank you. Sadly, charity tax law doesn’t permit this, so we can’t give priority to Members – although you will be the first to hear about site openings and details on how to book your tickets

Paying for your visit

  • What is a Concession?

    Students with NUS cards and those aged 65 and over are eligible for Concession tickets. You’ll be asked to show proof of eligibility - without it you’ll be charged the full price.

  • How do I get a group discount?

    Bookings for 11 or more people qualify for a group discount, as long as they’re paying together. Please note that Travel Trade and group visits (apart from school visits) are temporarily suspended until 3 December. See the Group Visits page for more information.

  • Is there a student discount?

    Yes, students with NUS cards are eligible for Concession tickets. You’ll need to show your card when you arrive - without it you will be charged the full ticket price.

On-Site Experience

  • What does my ticket give me access to?

    Your ticket gives you access to the site. To help keep all our visitors, volunteers and staff safe we have had to make changes at some of our sites, so there may be different routes to follow, and some parts of a site might not be open. We’ve detailed all the main changes on the individual site pages of our website, so do please check before you visit.

  • Can I turn up on the day?

    Unfortunately not. You’ll need to book your ticket before you arrive at a site. However, you can book online on the day of your visit if there are still time slots available.

  • What if I miss my time slot?

    We’ll do our best to fit you in if we can, but if we’ve reached capacity for the time slot when you arrive, you will have to wait until the next available time slot.

  • I’ve forgotten my booking confirmation - can I still get in?

    No. You can show us your booking confirmation as a printout or on your mobile device, but without it, we won’t be able to let you in. For the sake of everyone’s safety, we need to be really careful that we only admit visitors with a valid booking confirmation.

  • I am disabled, can I bring a helper?

    Yes, you can bring a companion or helper for free. Please select a ‘Essential companion’ ticket when you book for your companion. Check the webpages of each individual property for more information about access.  

  • Why are your play areas still closed?

    We have opened a few of our play areas where we have been able to do so safely and following government guidelines. However, some remain closed for the time being.

  • Do I have to wear a face covering?

    In line with government guidelines, face coverings must be worn in all our indoor public spaces including free sites, modern and historic indoor buildings, and our indoor shops, cafés and tearooms. They are also mandatory when using our on-site visitor transport. We won’t be able to give you a face covering, so please come prepared so you don’t miss out.

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