Benefits of being a member

1. As a member you are entitled, upon presentation of a valid membership card, to free entry to EH properties during normal opening hours and subject to the usual conditions of entry and the exceptions listed in paragraph 4.

2. Additional membership benefits such as entry into other historic properties in the UK and abroad are set out in the Members' Handbook, the Members' Magazine and/or on the EH website.

3. With the exception of entitlement to free entry to EH properties in accordance with paragraph 1, we reserve the right to change benefits without prior notice for any reason.

Events / Exceptions
4. (a) Being a member does not entitle you to free entry at ticketed events, nor does it guarantee the availability of tickets to any such events.

4. (b) Opening times may also vary when a public or private event is held at an EH property. It is advisable to contact the property before travelling.

Term*
5. Membership is valid for twelve consecutive months. If you cancel or are unable to use your membership at any stage during this time refunds or extensions will not be offered in any circumstances and any outstanding balance will be payable in full.

Refund Policy
6. Where you apply for EH Membership via online application or by telephone you have a legal right to change your mind within 14 days of the date of application and receive a refund of membership fees paid; provided that if you have visited any EH paying site(s) within that period you shall be liable to pay the applicable entry fees in respect of such visit(s). Please note no refunds will be given for memberships bought at any EH properties, via third parties, or for any redeemed Gift of Memberships. To request a refund please notify the Membership Department by telephone, letter or email (the contact details for which are shown in paragraph 20) within 14 days sfter joining/receiving your temporary membership cards. No refunds will be issued after this time.

Membership application process
7. Memberships (new and renewals) may take up to 28 days from receipt to process and membership materials will be posted to you by second class post. Please contact the EH customer services team if you have not received them within 42 days of your application. We will not be able to grant a refund or extension if you fail to inform us of non-receipt after this time.

Membership cards
8. Memberships, membership cards and any associated benefits are non-transferable and can only be used by the named member(s). Proof of identity may be requested on presentation of your membership card at EH properties.

9. Members who are unable to show a valid membership card on entry may be required to pay non-refundable entrance fees before they are admitted.

10. Lost or stolen membership cards will be replaced free of charge in the first instance. In all cases, the minimum time taken for replacement cards to be dispatched is 5 working days.

Monthly payment
11. If a member paying by monthly Direct Debit falls behind with payment, we reserve the right to refuse entry, to revoke membership and seek the outstanding balance.

Changes in membership category**
12. If you wish to make changes to your membership category during the course of your current subscription, for instance from joint to single, please complete one of our change request forms here. This will be reflected in your next renewal and no refunds will be issued. If you pay by monthly direct debit, you are unable to remove anyone from your membership until your renewal is due. You may however request to change the name of the other person on your membership by completing a change request form. If you wish to add a member, to change from a single to joint membership, we will ask you to pay the difference and issue the new cards. If you’d like to make any changes to your membership when due for renewal, please contact us before the 18th of the month.

Membership renewals**
13. We will contact you approximately one month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to continue your subscription.

14. If your membership subscriptions are paid by Direct Debit, we will automatically renew your membership after 12 months and collect the monies for the coming subscription period unless you notify us that you do not wish to renew your membership by the date stated in your renewal letter.

Promotions
15. Offers and discounts cannot be used in conjunction with any other promotions or with the monthly Direct Debit payment option.

Further considerations
16. We reserve the right to refuse entry and/or membership and/or to revoke membership without refund if the member behaves in a threatening or abusive manner towards any person at any EH property, or damages or threatens to damage any of the collections or property of EH, or acts in a manner which could bring EH into disrepute.

17. We reserve the right to revoke your membership at any time, without financial compensation, if you commit any breach of these Terms.

18. We reserve the right to change these Terms at any time.

19. The validity, construction and performance of these Terms shall be governed by English law and we and you hereby submit to the exclusive jurisdiction of the English courts.

Contact Information
20. The customer services team is open Monday - Saturday from 9am-5pm and the team can be reached by:

Telephone

0370 333 1181

Online

english-heritage.org.uk/about-us/contact-us

Address

The Marketing Department,

English Heritage,

The Engine House,

Firefly Avenue,

Swindon SN2 2EH

* In the case of Life memberships - no refunds will be given to members who are unable to use their membership at any stage of their subscription.

** Not applicable to Life members.

† The English Heritage Trust is a charity registered in England (Charity number 1140351) and a company registered in England (Company number 07447221).