Frequently asked questions

• What is the Holiday Pass?

  The Holiday Pass gives you free entry to over 400 sites for either 7 or 14 consecutive days.

• How long is the pass valid for?

  You can choose either a 7-day or 14-day pass when making your purchase.

• Who can buy a pass?

  The pass is available in a range of categories, including Adult, Joint Adult, Senior, and Family options.

• Are concession discounts available?

  Yes. We offer Senior passes for visitors aged 65 and over, with both Single and Joint Senior options available. Please note that both pass holders must be aged 65+ to purchase a Joint Senior pass.

• Why isn’t there a student discount?

  We already offer a discounted rate for students on our annual membership. You can find more details about our student membership on our Join webpage.
  
  

• When does my pass become active?

  Your 7/14 days will begin on the date selected during the purchase; it will remain valid for either 7 or 14 consecutive days, depending on the option purchased.

• Can I change the start date of my pass?

  Unfortunately, once your pass has been purchased, the start date cannot be changed. Your pass will automatically become active on the date selected at the time of booking, and the validity period cannot be paused or extended. Please note that all visits must be completed by 13 September 2026.

• Can I switch my annual membership to a Holiday Pass?

  Unfortunately, annual memberships cannot be converted into a Holiday Pass.

• How do I activate my pass and what will I receive?

  When purchasing your pass, you’ll be asked to select a start date. Once your purchase is complete, you’ll receive a confirmation email containing a QR code. Simply present this QR code when you arrive at our sites.

• I haven’t received my QR code email — what should I do?

  Please check your junk or spam folder first, as the email may have been filtered there. If you still can’t find it, contact our Customer Service team on 0370 333 1181 and we’ll arrange for the email to be resent to the address used during purchase.

• Can I visit without my QR code?

  No. Your QR code must be presented and scanned to receive free admission.

• Are there any restrictions on which sites I can visit?

  Yes, there are a small number of exclusions. Please see the full list below for sites:

  • Properties in the care of Cadw or Historic Scotland
  • Guided tours
  • Locally managed properties, including: Hylton Castle, Calshot Castle, Castle Rising, Chiswick House, Denny Abbey and Farmland Museum, Hurst Castle, Landguard Fort, Longthorpe Tower, Lulworth Castle, Maison Dieu, Rochester Castle, Upnor Castle, Alexander Keiller Museum, Avebury, Cumbria’s Museum of Military Life, Aldborough Roman Town, York Cold War Bunker, Stott Park Bobbin Mill, Jewry Wall, Kirby Muxloe Castle, JW Evans Silver Factory, Ranger’s House, Apethorpe Palace, Rushton Triangular Lodge, Aydon Castle, and Prudhoe Castle.

• I have more than three children — can they all be included on the pass?

  Family passes cover up to three children. Any additional children will need to pay the standard admission fee on arrival. Children under 5 years old receive free entry.

• Do I have to pre-book visits?

  No, tickets can’t be pre-booked In advance, but you are guaranteed entry by being a pass holder.

• Does my pass include free entry to events?

  Your pass covers general admission only. Additional charges may apply on event days.

• Where can I view the full Terms & Conditions?

  For the full terms and conditions please visit our terms and conditions webpage.