If your membership details are not recognised during registration it may be due to one of the following reasons:
- You may have entered your details incorrectly, please check and try again
e.g. a typo in your membership number
- You may be trying to register with your joint membership number
In order to register you will need your individual membership number, this is found on the back of your membership card.
- Your membership may have lapsed
In order to register you will need a current membership. Please renew your membership online, or by calling us on 0370 333 1182. Once your membership has been renewed you will be able to register the following day.
- You may be trying to register too soon after joining or using a temporary membership number
After you have joined us you will need to wait a period of time before you can register, depending on your method of joining:
Over the phone: you can register for your Member's Area the day after joining us.
Online: you won't receive notification of your membership number until your membership cards arrive. If you'd like to register before your cards arrive please contact us 48 hours after joining when we will be able to advise your membership number.
At one of our sites: you won't be able to register until you receive your permanent membership card with your membership number. This will be sent as soon as your membership has been processed, but may take up to 28 days.
- We may have your surname formatted differently on your membership record, so we can't match it to validate your membership
e.g. a double-barrelled name with/without the hyphen
Please email our dedicated Members' Area helpdesk at email@example.com so we can ensure we are holding your details correctly.
If you're still having problems please email our dedicated Members' Area helpdesk at firstname.lastname@example.org
To help us resolve your problem quickly, please include as much information as you can when you get in touch, including your full name and membership number.
Please note this helpdesk is specifically for technical enquiries regarding the Members' Area. If your enquiry relates to another aspect of your membership please get in touch with Customer Services.