Events

GCE Heritage Live Concert Series FAQ

For the latest updates on GCE Heritage Live Concerts 2021, please visit www.heritagelive.net

Tickets

Do I need to pre-book tickets?

It is likely that most events will sell-out in advance of the show and it is therefore strongly advised that you purchase tickets in advance to secure entry.  You can buy your tickets from ticketmaster.co.uk.

How will my tickets arrive?

Ticket delivery will be advised at point of purchase.

I haven't received my tickets/confirmation email, who do I contact?

Please contact the ticket agent you used to purchase your tickets as they will be best placed to help.

What happens if I cannot attend?

Unfortunately due to the high demand for tickets, they are non-refundable and not interchangeable.

Can I visit in the day and stay for the evening too?

Audley End is operated by English Heritage whereas the concerts are operated by GCE LIVE. You can visit Audley End in the day during advertised opening times however a separate ticket is required for the concerts and for evening parking. Please be aware that visitors will be asked to leave the site at the end of the day and re-enter for the evening concert.

Are there any age restrictions?

There are no age restrictions for these events.

Parking and Accessibility

Where can I park?            

Parking is available at £5 (can be purchased in advance during the ticketing process)

Is there disabled access/facilities?

For discounted disabled tickets, please purchase your tickets via Ticketmaster online at www.ticketmaster.co.uk or over the phone on 0800 988 4440 or (0044 161 637 2697 overseas). Please note that if you also require a space on our Disabled Viewing Platforms and/or a space in our disabled car parks, you MUST book this in addition to buying your concert ticket by separately contacting Ticketmaster on 0800 988 4440.

Are dogs allowed into the event?

No dogs are not allowed at this event. 

Food and Drink

Is there food and drink available to buy?

There will be various high-quality food outlets on site as well as bars serving a wide range of drinks including wine, beer, champagne and soft drinks.

Are there food options for special diets?

There will be a variety of catering options available from food outlets on site providing options for special diets. Please make the catering outlet staff aware of any specific allergens or dietary requirements you have and they will be able to advise you.

Can I bring a picnic?

Yes, small picnics can be brought in within a carrier bag, ruck-sack or small hamper for consumption on the site. Drinks are not allowed with the exception of sealed bottles of water.  Please note that your bags may be searched in line with security procedures. Please also note that alcohol cannot be brought onto the site and, if found within your bags, will be confiscated.

There will also be lots of high-quality food outlets and bars at the event.

Can I bring chairs to sit on?

Yes, small camping chairs and picnic rugs are permitted as long as they are not carried inside large bags. Chairs will also be available to hire on site.

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