Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.
You now need to book your timed tickets in advance to visit Helmsley Castle. We have introduced limits on visitor numbers to help keep everyone safe, and you won't be able to visit without your booking confirmation. If you're a member your ticket will be free, but you still need to book in advance.Book your visit
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersDog Bowl and ToiletingDoggy bags available at the visitor centre. Water bowl at entrance to site.Wheelchair AccessFull ground-level ramping, and a virtual tour of less accessible areas.Entrance / Set DownNo information availableDisabled ParkingNo information availableOnSite TransportNoStairsNo information availableLift AccessNoSeating And RestpointsPicnic tables and benches located across the site.Pathways Surface And GradientsMostly grass and gravel paths. One slight incline at beginning of site tour.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesNoDog Bowl and ToiletingDoggy bags available at the visitor centre. Water bowl at entrance to site.Handling ObjectsTactile model with Braille text. Exhibition has stone finds and other items that can be touched.Audio ToursYesSite ToursNoTactile ModelsTactile castle model with Braille text.Colour ContrastsNoLarge PrintNo
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsDog Bowl and ToiletingDoggy bags available at the visitor centre. Water bowl at entrance to site.Induction LoopsPortable induction loops available.
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesNoHandling ObjectsTactile model with Braille text. Exhibition has stone finds and other items that can be touched.Basic Language Audio ToursNoEasy Read MaterialNoLarge Print MaterialNoDyslexia Friendly MaterialNo
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh ChairsSpecial DietsNo information available
Health And Safety
Slip HazardGrassed and stone areas can be slippery when wet.Steep SlopeSteep sided earthworks into inner moats.Steep StairsNo information availableUneven GroundRough grass, low ruined walls in places, and rabbit holes.