Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.
Book your day ticket to Helmsley Castle online in advance and save at least 10%.
You can book tickets online until 8.45am on the day you want to visit for the price below. You can still buy your ticket when you arrive, but you won’t get the discount. After booking your day ticket, you can arrive at any time within our opening hours and stay for as long as you like.
Some of our sites can get very busy, especially on bank holidays. The quietest times to visit are before 11am and after 2pm.
Your booking is only for entry to your chosen site or event, and at some sites you may need to pay for parking – check the facilities webpage of the property for more information.
Tickets are free for Members, but you can still choose to book if you’d like. Please remember to bring your English Heritage membership card with you. If you’ve lost it or forgotten it, call Customer Services on 0370 333 1181 (Monday to Saturday).Book now save 10%
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersDog Bowl and ToiletingDoggy bags available at the visitor centre. Water bowl at entrance to site.Wheelchair AccessFull ground-level ramping, and a virtual tour of less accessible areas.Entrance / Set DownNo information availableDisabled ParkingNo information availableOnSite TransportNoStairsNo information availableLift AccessNoSeating And RestpointsPicnic tables and benches located across the site.Pathways Surface And GradientsMostly grass and gravel paths. One slight incline at beginning of site tour.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesNoDog Bowl and ToiletingDoggy bags available at the visitor centre. Water bowl at entrance to site.Handling ObjectsTactile model with Braille text. Exhibition has stone finds and other items that can be touched.Audio ToursYesSite ToursNoTactile ModelsTactile castle model with Braille text.Colour ContrastsNoLarge PrintNo
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsDog Bowl and ToiletingDoggy bags available at the visitor centre. Water bowl at entrance to site.Induction LoopsPortable induction loops available.
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesNoHandling ObjectsTactile model with Braille text. Exhibition has stone finds and other items that can be touched.Basic Language Audio ToursNoEasy Read MaterialNoLarge Print MaterialNoDyslexia Friendly MaterialNo
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh ChairsSpecial DietsNo information available
Health And Safety
Slip HazardGrassed and stone areas can be slippery when wet.Steep SlopeSteep sided earthworks into inner moats.Steep StairsNo information availableUneven GroundRough grass, low ruined walls in places, and rabbit holes.