During your stay

• Access

  An access statement is available for each cottage, please ask our reservations team for more details. All housekeepers have Welcome All training.

  If you have special requirements please discuss these with our reservations staff before making a booking so we can do our best to meet them.

  Suitable for wheelchairs: No

  Number of floors: 1 but apartment is on the first floor

  Number of steps:

  • To entrance - 2 steps to ground floor lobby
  • Staircase - 15 steps up to apartment
  • Other steps - No

  Handrails in bathroom(s): No

• Provision and Supplies

  On arrival there will be a welcome hamper that will include tea, coffee, milk, bread, eggs, orange juice, marmalade or jam, cheese and a bottle of wine. Where possible goods will be of local origin. A small selection of toiletries will also be available including soap, shampoo, shower or bath gel. Cleaning materials and toilet paper will be provided for the start of your holiday.

• Cleaning

  Our housekeepers will clean and prepare the cottage prior to your stay. The property is then yours to enjoy and the housekeeper will not return unless a problem arises. This applies to all breaks, including two week holidays.

• Fuel for Fires

  An open fire is an important part of a holiday in the country, particularly in the cooler months. The availability of an open fire or a multi-fuel or wood-burning stove is shown on the layout of your cottage.

  Where one is provided, you will find matches, fire-lighters and sufficient wood for the start of your stay. Information will be provided in the cottage on where to purchase additional supplies.

• Heating and Lighting

  All electricity, gas and oil are included during your stay. We do ask that you respect the use of these services.

• Refuse and Recycling

  Most of our cottages are located at the heart of an English Heritage property where only trade refuse collections are available to us. If recycling facilities are available onsite our housekeeper will explain where these are. Where there are no recycling facilities on the site, details of the nearest recycling centre will be provided.

  We request that you take bottles, plastics and other recyclable materials with you at the end of your stay.

• Smoking

  Smoking is not allowed in English Heritage holiday cottages. If you smoke outside in the garden you are asked to dispose of used cigarette stubs carefully.

• Telephones/Internet

  All cottages are supplied with a telephone for incoming calls and emergency calls. If you plan to use your mobile telephone please check signal strength with our reservation staff. Our housekeepers cannot receive or deliver messages to you during your stay as most do not live on site. Due to the rural location of some of our holiday cottages, we cannot guarantee that the internet speed will be of a level that you may be used to. Free wi-fi available at all cottages except Peacock Cottage.