Plan Your Visit

Plan your visit

What you need to know

We've made some changes to help keep you safe, and things might be a little different when you visit. Here's everything you need to know.

  • Do we need to Book?

    Advance booking is now essential. We have introduced limits on visitor numbers to help keep everyone safe, and you won’t be able to visit without your booking confirmation. If you’re a Member, your ticket will be free, but you still need to book in advance. Make sure you've read our ticketing FAQ before you book.

    Book Tickets

    Booking FAQs

  • What changes have you made to your facilities?

    Toilets - Our toilets near the visitor entrance are open as usual. The toilets near the House are currently closed. Additional hand sanitising stations are available on site.

    Cafe - The cafe will be serving takeaway light refreshments.

    Play area - The play area will remain open.

    Admissions - Our admissions will be outside of the usual visitor centre.

    Plan your Visit

  • How Are You Keeping Us Safe?

    We've made a number of changes to help keep you safe. Although things might be a little different when you visit, you’ll still be able to enjoy exploring the places where history really happened. And you’ll still be given a warm and safe welcome by our friendly – if socially distant – staff and volunteers.

    You can visit our reopening page for information on general safety measures we've taken to help keep you safe.

    General Safety Information

  • Do I need to wear a face covering?

    Face coverings must be worn in all indoor areas. We won't be able to provide you with a face covering, so please come prepared so you don't miss out.

An old map that can be seen at Down House, the home of Charles Darwin

Directions

Go to our Directions page and plan your journey to Eltham Palace by car or public transport.

You will find parking information, post code for sat nav, and our address at the bottom of the page.

Access

Look up Access information for your visit. We have detailed information about what to expect if you have particular needs regarding:

  • Mobility/Older Visitors
  • Blind/Visually Impaired
  • Deaf/Hard of Hearing
  • Learning Difficulties
  • Culinary/Dietary
  • Health and Safety

Group Visits

Find out what you need to know for Group Visits.

Look up what discounts there are for groups, as well as how to book your group visit, and see information about tours that may be available.

FOOD & DRINK

Find out what food and drink we offer at Eltham Palace and Gardens.

Enjoy a tasty lunch or quick afternoon treat in our brand new café located in the new visitor centre.

'step into englands story