Eltham Palace and Gardens Access
Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.
Due to building improvement works, we will have a temporary accessible toilet in place between the 22 March and 10 April. The toilets at the main entrance will be open as usual. Additional hand sanitising stations are available on site.
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersWheelchair AccessThe basement, the Great Hall dias and the Minstrel’s Gallery are accessed by stairs only.Entrance / Set DownVisitors can be dropped off at the Visitors Centre and there are three designated disabled parking bays by the entrance and a ramp to allow for wheelchair access.Disabled Parking3 disabled parking spaces at the visitor centre main car park.OnSite TransportNoStairsThere are sweeping staircases to the first floor. Access to the basement is by stairs only.Lift AccessThe lift is next to the multimedia collection point in the first part of the building on the left after crossing the moat bridge. A normal sized wheelchair will fit although sometimes we may have to temporarily remove the foot rests. A motorised scooter does not fit.Seating And RestpointsThere are many benches and resting points located around the grounds.Pathways Surface And GradientsSome undulation in the grounds and paths. From the Visitors Centre, there is then a 150m lightly gravelled path to the house. The bridge leading on to the turning circle is cobbled.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesThere are extensive grounds and gardens with opportunities for a sensory experience.Handling ObjectsThere are designated interactive boxes with things to touch in almost every room of the property. We also have a touch list that advises visitors on which parts of the historic furnishings can be handled.Audio ToursYesTactile ModelsNoAreas Of Low LightingThe basement, Italian Drawing Room and Stephen Courtauld’s bedroom have lower lighting than other rooms in the house.Colour ContrastsNoLarge PrintNo
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsInduction LoopsNo
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesThere are extensive grounds and gardens with opportunities for a sensory experience.Handling ObjectsThere are designated interactive boxes with things to touch in almost every room of the property. We also have a touch list that advises visitors on which parts of the historic furnishings can be handled.Easy Read MaterialNoLarge Print MaterialNo
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh Chairs
Health And Safety
Deep WaterWater feature in gardens.Sheer DropSheers drops around site.Slip HazardGrass and stone areas may be slippery when wet.