We’re committed to ensuring that your visits with us are safe. Due to the current national threat levels, we may carry out additional security checks. This could include running bag searches and carrying out body scans with a hand-held detector.
Please note, we’ll need you to agree to this process in order to visit the site. Thank you for your co-operation
You now need to book timed-tickets in advance to visit Jewel Tower. We have introduced limits on visitor numbers to help keep everyone safe, and you won’t be able to visit without your booking confirmation. If you’re a Member, your ticket will be free, but you still need to book in advance.
The time shown on your ticket is the earliest you can arrive, and you can arrive at any point within an hour of that time. You're then welcome to stay for as long as you like.
You can currently book for visits until 30 September. Tickets for the Autumn and winter will go on sale soon. We’ll update this page when we have more information available.
Book your visit
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersDog Bowl and ToiletingWater is available upon request at the shop on the ground floor.Wheelchair AccessThere is a bonded gravel slope for wheelchair access at the side gate, and a portable ramp available for the front door due to a small step (although this is rarely required). The coffee shop and gift shop are both fully accessible, however the second floor exhibition can only be reached by climbing a narrow spiral staircase.Entrance / Set DownUnfortunately, due to the location of the site, there is no space to stop and set down next to the entrance.OnSite TransportNoLift AccessNoSeating And RestpointsThere is seating within the coffee shop, on the second floor of the tower and also outside the building.Pathways Surface And GradientsThere is a bonded gravel slope for wheelchair access at the side gate and the rest of the exterior is covered with York stone paving slabs, which can be uneven at points.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesNoDog Bowl and ToiletingWater is available upon request at the shop on the ground floor.Handling ObjectsNoAudio ToursNoSite ToursNoTactile ModelsNoAreas Of Low LightingNoColour ContrastsNoLarge PrintNo
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsDog Bowl and ToiletingWater is available upon request at the shop on the ground floor.Induction LoopsYes
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesNoHandling ObjectsNoBasic Language Audio ToursNoEasy Read MaterialNoLarge Print MaterialA book is available in larger lettering.
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh Chairs
Health And Safety
Deep WaterAn empty moat surrounds two sides of the building.Trip HazardThere is a small raised (1ft) wall surrounding the empty moat, as well as a number of uneven/hidden steps within the tower.Slip HazardThe paving slabs at the site entrance can become slippery when wet.Steep StairsThe second floor of the tower can only be reached by a spiral staircase of roughly 40 steps.Uneven GroundThe site's exterior is covered with York stone paving slabs, which can be uneven at points.