We’re committed to ensuring that your visits with us are safe. Due to the current national threat levels, we may carry out additional security checks. This could include running bag searches and carrying out body scans with a hand-held detector.
Please note, we’ll need you to agree to this process in order to visit the site. Thank you for your co-operation
Book your ticket to Jewel Tower online in advance and save at least 10%. You can book your tickets online until 8.45am on the day you want to visit for the price detailed below. You can still buy your ticket when you arrive but you won’t get the discount.
After booking your day ticket, you can arrive at any time within our opening hours and stay for as long as you like.
Some of our sites can get very busy, especially on bank holidays. The quietest times to visit are before 11am and after 2pm.
Your booking is only for entry to your chosen site or event, and at some sites you may need to pay for parking – check the facilities webpage of the property for more information.
Tickets are free for Members, but you can still choose to book if you’d like. Please remember to bring your English Heritage membership card with you. If you’ve lost it or forgotten it, call Customer Services on 0370 333 1181 (Monday to Saturday).
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersDog Bowl and ToiletingWater is available upon request at the shop on the ground floor.Wheelchair AccessThere is a bonded gravel slope for wheelchair access at the side gate, and a portable ramp available for the front door due to a small step (although this is rarely required). The coffee shop and gift shop are both fully accessible, however the second floor exhibition can only be reached by climbing a narrow spiral staircase.Entrance / Set DownUnfortunately, due to the location of the site, there is no space to stop and set down next to the entrance.OnSite TransportNoLift AccessNoSeating And RestpointsThere is seating within the coffee shop, on the second floor of the tower and also outside the building.Pathways Surface And GradientsThere is a bonded gravel slope for wheelchair access at the side gate and the rest of the exterior is covered with York stone paving slabs, which can be uneven at points.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesNoDog Bowl and ToiletingWater is available upon request at the shop on the ground floor.Handling ObjectsNoAudio ToursNoSite ToursNoTactile ModelsNoAreas Of Low LightingNoColour ContrastsNoLarge PrintNo
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsDog Bowl and ToiletingWater is available upon request at the shop on the ground floor.Induction LoopsYes
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesNoHandling ObjectsNoBasic Language Audio ToursNoEasy Read MaterialNoLarge Print MaterialA book is available in larger lettering.
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh Chairs
Health And Safety
Deep WaterAn empty moat surrounds two sides of the building.Trip HazardThere is a small raised (1ft) wall surrounding the empty moat, as well as a number of uneven/hidden steps within the tower.Slip HazardThe paving slabs at the site entrance can become slippery when wet.Steep StairsThe second floor of the tower can only be reached by a spiral staircase of roughly 40 steps.Uneven GroundThe site's exterior is covered with York stone paving slabs, which can be uneven at points.