English Heritage

What you need to know

We've made some changes to help keep you safe, and things might be a little different when you visit. Here's everything you need to know.

• Do we need to Book?

  Advance booking is now essential. We have introduced limits on visitor numbers to help keep everyone safe, and you won’t be able to visit without your booking confirmation. If you’re a Member, your ticket will be free, but you still need to book in advance. Make sure you've read our ticketing FAQ before you book.

  Book Tickets

  Booking FAQs

• What parts of the site are closed?
  • Gun firing - Gun firing will not be happening at the moment.
  • Soft Play - The soft play area will remain closed.
  • Barrack Block Exhibition -  The Barrack Block exhibition will remain closed. 

   

  The castle keep will be open with a one-way system in place. Entrance will be limited to small groups guided by a member of staff so you may need to wait. Please note, the keep is not suitable for all dogs due to steep steps. 

  The Field Train Shed, Battery Observation Pose, Historic Tunnels and Half Moon Battery will be open as usual with social distancing measures in place and limited groups being allowed to enter at a time. 

• What changes have you made to your facilities?
  • Cafe - The café will be open for light refreshments with a one-way system in place.
  • Shop - The shop will remain closed. Visit our online shop for souvenirs and gifts. 
  • Toilets - There will be a toilet available on site. Additional hand sanitising stations will be available across the site.
  • Disabled Parking - We encourage passengers with disabilities or reduced mobility to use the drop off point.

   

  Plan your Visit

• Keeping you Safe

  We've made a number of changes to help keep you safe. Although things might be a little different when you visit, you’ll still be able to enjoy exploring the places where history really happened. And you’ll still be given a warm and safe welcome by our friendly – if socially distant – staff and volunteers.

  You can visit our reopening page for information on general safety measures we've taken to help keep you safe.

  General Safety Information

• Do I need to wear a face covering?

  Face coverings must be worn in all indoor areas. We won't be able to provide you with a face covering, so please come prepared so you don't miss out.

• I still have questions.

  The answers to all frequently asked questions can be found on our FAQ page.

  Read our FAQs