Access

Security Checks

We’re committed to ensuring that your visits with us are safe. Due to the current national threat levels, we may carry out additional security checks. This could include running bag searches and carrying out body scans with a hand-held detector. 

Please note, we’ll need you to agree to this process in order to visit the site. Thank you for your co-operation

Accessibility 

We have a Gold Accessibility Champion onsite which has been awarded by Accessible UK. They can assist in any pre-visit planning or questions you may have about the site - please contact them via email. 

Find directions to the closest Changing Places Toilet here.

Mobility / Older Visitors
Accessible Toilets
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Adult Changing Area
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Handrails
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Easy-use Cutlery
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Assistance Dogs Welcome
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Wheelchair Loan
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Mobility Scooter Loan
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Site Folders
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Dog Bowl and Toileting
N/A
Wheelchair Access
Broadwalk, Queen Mothers Garden and Woodland Walk accessible via smooth gravel pathways. Kitchen garden contains some pathways, and some lightly uneven ground. Meadow contains steps and some lightly uneven ground. Glen accessible by steps only, but features a viewing area from which wheelchair users can view the garden. Castle and moat accessible by stairs only.
Entrance / Set Down
Disabled passengers can be dropped off at castle entrance.
Disabled Parking
Limited disabled parking is available near the castle entrance.
OnSite Transport
None
Stairs
Castle, moat and Glen accessible by stairs only.
Lift Access
None
Seating And Restpoints
Benches and seating available at various points throughout the garden.
Pathways Surface And Gradients
Access to castle via a cobbled and flagstone walkway and a wooden drawbridge. The main route from the house to the gardens is not practical but there is an alternative route using a side gate. Smooth grass and gravel paths within grounds.
Blind / Visually Impaired
Accessible Toilets
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Handrails
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Assistance Dogs Welcome
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Braille Guides
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Braille Signage
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Torches
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Sensory Experiences
We now offer sensory backpacks at our Kent sites. These free-to-borrow backpacks are designed to help visitors with sensory processing needs have a more enjoyable experience. Simply ask on site to borrow yours. Each backpack contains tools like fidget widgets, plush toys, and ear defenders to help manage sensory input and reduce stress. Whether you’re visiting as a family, with a carer, or independently, these backpacks are designed to make it easier to explore our sites in a way that suits you. If you'd like to reserve a backpack ahead of your visit, contact us via email at WalmerCastleandGardens@english-heritage.org.uk or call our Customer Services Team on 0370 333 1181.
Dog Bowl and Toileting
N/A
Handling Objects
Tactile interpretation at various locations in the gardens.
Audio Tours
No
Site Tours
No
Tactile Models
Tactile interpretation at various points throughout the gardens.
Areas Of Low Lighting
None
Colour Contrasts
No Information Available
Large Print
No Information Available
Deaf / Hard of Hearing
Assistance Dogs Welcome
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Vibrating Fire Alarms
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Tour Transcripts
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Film Subtitles
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BSL Tours
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Audio Installation Transcripts
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Dog Bowl and Toileting
N/A
Induction Loops
Available in the café and the shop.
Learning Difficulties
Accessible Toilets
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Adult Changing Area
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Easy-use Cutlery
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Sensory Experiences
We now offer sensory backpacks at our Kent sites. These free-to-borrow backpacks are designed to help visitors with sensory processing needs have a more enjoyable experience. Simply ask on site to borrow yours. Each backpack contains tools like fidget widgets, plush toys, and ear defenders to help manage sensory input and reduce stress. Whether you’re visiting as a family, with a carer, or independently, these backpacks are designed to make it easier to explore our sites in a way that suits you. If you'd like to reserve a backpack ahead of your visit, contact us via email at WalmerCastleandGardens@english-heritage.org.uk or call our Customer Services Team on 0370 333 1181.
Handling Objects
Tactile interpretation at various locations in the gardens.
Basic Language Audio Tours
No Information Available
Easy Read Material
No Information Available
Large Print Material
No Information Available
Dyslexia Friendly Material
No Information Available
Culinary / Dietary
Easy-use Cutlery
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Bottle / Food Warming
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High Chairs
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Special Diets
Organic local produce. Vegetarian/Vegan options available.
Health And Safety
Deep Water
Pond located in Queen Mother's Garden, depth 3 feet.
Trip Hazard
Some uneven ground in the Kitchen Garden, Meadow, Glen and Woodland Walk.
Sheer Drop
There is a sheer drop from the castle bastions to the moat below.
Slip Hazard
Please wear suitable footwear as due to the historic and natural nature of some pathways, flooring can become very slippery when wet.
Steep Slope
Glen garden is located in a former chalk quarry, and is surrounded by sloped sides (fenced).
Steep Stairs
Glen garden accessible via stairs.
Beware Of Traffic
Beware of traffic when crossing road from the car park and also when overflow parking is in use.
Uneven Ground
Some uneven ground in the Kitchen Garden, Meadow, Glen and Woodland Walk.