Access information for the site is listed below. For more information, or if you have particular access needs, please contact us before you visit. Please note that some facilities may require booking in advance.
You don’t need to book your visit in advance, but you will always get the best price and guaranteed entry by booking online ahead of your visit. The prices shown here include a discount. The admission price will be higher if you choose to pay on the day you visit.
You can book your advance ticket online up to 8.45am on the day you want to visit.
Your booking is for the site/event only and does not guarantee a car parking space, which may carry an additional charge.
You can arrive anytime from the time slot you book, and stay as long as you like.
If you are a Member and wish to book, your ticket will still be free. Please remember to bring your English Heritage membership card with you. Members are able to book tickets for those included in the membership only. Any additional bookings made will be chargeable on site.
Some of our sites can get very busy, especially on Bank Holidays. Our busiest times are between 11am and 2pm, so if you prefer to visit at a quieter time you may wish to visit outside of these hours.
Please remember to bring your booking confirmation with you when you visit.
You can currently book for visits up to 30 September. Tickets for the autumn will go on sale soon. We’ll update this page when we have more information available
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersDog Bowl and ToiletingA dog bowl can be found outside the entrance to the shop, and a dog bin is located on the castle green. Dog waste bags are supplied on request.Wheelchair AccessThere is disabled access to the outer bailey, exhibition and shop (a side gate to the shop allows for wheelchair, mobility scooter or double buggy pushchair).Disabled ParkingVisitors in a wheelchair can be given access to the staff car park (by prior arrangement only, please phone at least half an hour in advance of your visit). Please ask for directions when you call the site.OnSite TransportNoStairsThere are six steps leading up to the shop. The main staircase to the keep has 64 steps (there are a number of resting places on the way up and handrails are provided).Lift AccessNoSeating And RestpointsA number of benches are located adjacent to the shop.Pathways Surface And GradientsThe site features mostly tarmaced pathways (both level and sloping), as well as a number of grassed pathways around the motte.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesSensory experiences include the sound of birdsong in the morning.Dog Bowl and ToiletingA dog bowl can be found outside the entrance to the shop, and a dog bin is located on the castle green. Dog waste bags are supplied on request.Handling ObjectsNoAudio ToursNoTactile ModelsAn archery bow, arrow and target board is available at the shop.Areas Of Low LightingThe top of the tower is reached via a dark internal staircase.Colour ContrastsNoLarge PrintNo
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsDog Bowl and ToiletingA dog bowl can be found outside the entrance to the shop, and a dog bin is located on the castle green. Dog waste bags are supplied on request.Induction LoopsInduction loops are available at the shop counter.
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesSensory experiences include the sound of birdsong in the morning.Handling ObjectsNoBasic Language Audio ToursNoEasy Read MaterialNoLarge Print MaterialNo
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh Chairs
Health And Safety
Sheer DropYes, please see the warning sign located at the shop entrance as well as signage around the motte.Slip HazardYes, please see the warning sign located at the shop entrance.Steep SlopeYes, please see the warning sign located at the shop entrance as well as signage on the pathway.Steep StairsVisitors will find a steep staircase (with narrow access) inside the high tower. There are 68 steps in total.Uneven GroundYes, please see the warning sign located at the shop entrance.