Group Booking FAQs

• Do you offer a group discount?

  We offer a 10% discount for groups of 15 or more paying visitors, if one person makes payment for the group. Coach driver, tour leader and English Heritage members are admitted free of charge and do not count towards the group numbers.

• How can I book a group visit?

  Visit the Group Ticketing and Bookings Portal for 26/27 season visits. Stonehenge, Dover Castle, Osborne, Battle Abbey, Audley End or Wrest Park are also bookable for visits up to and including 27 March 2026 but for all other sites please contact bookings@english-heritage.org.uk. We require the following information to check availability and book you in:

  • Group name and contact details
  • Name of property to visit
  • Date and time of visit
  • Number of visitors
  • Your tour reference or booking reference (if available)
  • AVS number (if relevant)

  Please see our Bookings FAQs (PDF, 190KB) and Customer Bookings Training Guide (PDF, 1.95MB) for support.

• What are your group rates?

  We publish admission prices and opening times for our top sites in our annual Group Admission Prices and Site Opening Times brochure. You can download a copy on our Planning Resources page.

  If you are travel trade please contact us for rates.

• What are your opening times?

  The most up-to-date opening time information for our historic properties is found on the individual property webpages. Just search for a property using the search bar above (magnifying glass icon).

  We also publish our opening times for our top sites for groups in our annual Group Admission Prices and Site Opening Times brochure. You can download a copy on our Planning Resources page.

   

• What payment methods are available?

  Payment is currently taken on arrival at most of our sites. From 28 March prepayment options are available.

  • Pay now (you may pay in full at the time of booking)
  • Pay later (you may book and select this option to receive an email with the outstanding balance to pay before arrival)
  • Pay on arrival (you may settle the payment when you arrive at the site)
  • Pay by invoice (this is available for approved credit customers; payment is invoiced after the booking)

• How do I cancel my group visit?

  For bookings on Group Ticketing and Bookings Portal:

  • Go to the 'Bookings' tab.
  • Select the booking you want to cancel.
  • Click 'Cancel Booking', choose a cancellation reason, and confirm.

  Please see our bookings terms and conditions for terms relating to cancellations.

  For booking up to and including 27 March 2026 please advise the property, or our bookings team, as soon as possible if you need to cancel a visit. If special arrangements have been made (e.g. a guided tour or catering has been booked) a cancellation fee may be charged if insufficient notice has been given.

Resource FAQs

• What resources are available?

  We have a number of handy resources available to assist you with planning and making your next group visit. You can find all our resources and publications on our Planning Resources webpage.

• Can I get images of English Heritage properties to promote my tours?

  Yes. You can access our library here. If you can't find what you're looking for please contact us and we will try to help.

  These images are free to use, we only ask they are copyrighted to © The English Heritage Trust.