Group Visits

FAQs

Read our Frequently Asked Questions and find the answers you are looking for.

For questions about membership and general queries about English Heritage please contact Customer Services.

Frequently Asked Questions

Whether your unsure how to book your group visit or interested in what resources we provide to help you plan and promote your groups, you will find the answers here. If your question has not been answered below you can always email us.

Group Booking FAQs

  • Do you offer a group discount?

    We offer a 15% discount (10% for Stonehenge) for groups of 11 or more paying visitors, if one person makes payment for the group. Coach driver, tour leader and English Heritage members are admitted free of charge and do not count towards the group numbers.

  • How can I book a group visit?

    You can make use of the Historic Properties Contact List available on our Planning Resources webpage, detailing the contact email address and telephone numbers so you can make your group booking.

    Please have the following information to hand to help us check availability and book you in:

    • Date of visit
    • Your contact details
    • Time of visit
    • Number of visitors
    • Your tour reference or booking reference (if available)
    • Method of transport
    • Method of payment
    • Any other information relevant to your booking request
  • What are your opening times?

    The most up-to-date opening time information for our historic properties is found on the individual property webpages. Just search for a property using the search bar above (magnifying glass icon).

    We also publish our opening times for our top sites for groups in our annual Trade Admission Prices and Site Opening Times brochure. You can download a copy on our Planning Resources page.

     

  • I'm a tour operator, how can I pay?

    Stonehenge:

    • By debit or credit card at least 7 days in advance of the visit
    • Agency Voucher Scheme

    All other English Heritage Properties:

    • By debit or credit card on arrival
    • By cash or cheque on arrival (cheques made payable to English Heritage Trust)
    • Agency Voucher Scheme
  • I'm a group organiser, how can I pay?

    Stonehenge:

    • By debit or credit card at least 7 days in advance of the visit

    All other English Heritage Properties:

    • By debit or credit card on arrival
    • By cash or cheque on arrival (cheques made payable to English Heritage Trust)
  • How do I cancel my group visit?

    Please advise the property, or our bookings team, as soon as possible if you need to cancel a visit. If special arrangements have been made (e.g. a guided tour or catering has been booked) a cancellation fee may be charged if insufficient notice has been given.

  • I am seeking refugee status. Can I still get free entry to English Heritage sites?

    This policy only applies to people who have been granted refugee status or people who have been given leave to remain as a displaced person. The only exception to this is organised group visits of people seeking refugee status or leave to remain, run by local authority resettlement services or charities – these groups will be admitted free as long as they have pre-booked via the usual group booking procedure.

  • Why are you doing this? Why are refugees being given free entry?

    Across Britain, people are extending a warm and generous welcome to refugees, and we at English Heritage are determined to play our part.
    We think that our sites represent some of the 'best of Britain', places whose age, beauty and atmosphere can provide comfort in an uncertain world. Sharing them is the right thing to do. We review all our admission policies annually.

Resource FAQs

Stay in Touch

  • Contact Us

    Find answers in our FAQs, or get in touch with the team. For general enquiries about English Heritage, please contact Customer Services. For educational groups, please visit School Visits. If you are looking to make a group booking, please refer to our Bookings and Payments page for guidance.

    Travel Trade Tel: +44 (0)117 975 1349 (Tues, Weds, Fri only)

     

     

  • Join our Mailing List

    Follow the link to sign up to our mailing list and receive useful updates from us. Like our annual update on trade admission pricing and opening times and our bi-annual Attractions newsletter.