We’re committed to ensuring that your visits with us are safe. Due to the current national threat levels, we may carry out additional security checks. This could include running bag searches and carrying out body scans with a hand-held detector.
Please note, we’ll need you to agree to this process in order to visit the site. Thank you for your co-operation
Mobility / Older Visitors
Accessible ToiletsAdult Changing AreaHandrailsEasy-use CutleryAssistance Dogs WelcomeWheelchair LoanSite FoldersWheelchair AccessQueen Victoria's Private Apartments are accessible via a lift to the first floor. Whilst we endeavour to provide this service whenever the house is open, there may be occasions when wheelchair access to the first floor is not available. The Nursery is not accessible to wheelchairs. Adapted minibus available to take wheelchair users to Swiss Cottage and Queen Victoria's beach. Swiss Cottage and Museum is accessible to wheelchair users with the exception of the upstairs of Swiss Cottage. Gardens and Grounds: accessible using tarmac and impacted gravel paths. The Walled Garden and Swiss Cottage Garden are heavily gravelled and may be difficult for wheelchair users. The Rhododendron Walk is suitable for robust wheelchairs only. Queen Victoria's Beach paths, cafe, Queen Victoria's Bathing Machine and Alcove are all accessible, however there are two steps up to the beach boardwalk. The beach itself is not accessible to wheelchair or pushchair users.Entrance / Set DownSet down directly outside admissions entrance with minibus to other parts of the property.Disabled Parking12 disabled parking bays located 50 yards from the admissions entrance.OnSite TransportMobility assistance vehicle from admissions centre to the Swiss Cottage and Queen Victoria's Beach (Apr-Sept only)StairsStairs to the first floor, but lift usually available. Steps down to the beach, and up to the first floor of Swiss Cottage.Lift AccessLift to the first floor in the main house.Seating And RestpointsBenches and rest point are available all around the garden grounds. Chairs are available at intervals within the house.Pathways Surface And GradientsGravel, concrete and tarmac pathways connect all parts of the property. The Walled Garden, Swiss Cottage Garden and Rhododendron Walk are heavily gravelled and may be difficult for wheelchairs.
Blind / Visually Impaired
Accessible ToiletsHandrailsAssistance Dogs WelcomeBraille GuidesBraille SignageTorchesSensory ExperiencesExtensive gardens provide a range of sensory experiences. Rhododendron Walk has nature trail with tactile sculptures. Swiss Cottage offers hands-on interpretation.Handling ObjectsPlease ask staff on arrival.Audio ToursNoTactile ModelsRhododendron Walk has a nature trail with tactile sculptures. A model of the estate is located near the main entrance.Areas Of Low LightingNoLarge PrintNo
Deaf / Hard of Hearing
Assistance Dogs WelcomeVibrating Fire AlarmsTour TranscriptsFilm SubtitlesBSL ToursAudio Installation TranscriptsInduction LoopsYes at admission centre.
Accessible ToiletsAdult Changing AreaEasy-use CutlerySensory ExperiencesExtensive gardens provide a range of sensory experiences. Rhododendron Walk has nature trail with tactile sculptures. Swiss Cottage offers hands-on interpretation.Handling ObjectsPlease ask staff on arrival.Large Print MaterialPlease ask at admissions staff on arrival.
Culinary / Dietary
Easy-use CutleryBottle / Food WarmingHigh ChairsSpecial DietsPlease call in advance we will try to accommodate.
Health And Safety
Deep WaterThe beach, fountains and a reservoir are obvious and signed.Sheer DropA platform near the Queen's Alcove has a sheer drop down to the beach.Slip HazardSome areas can be slippery when wet. Staff will post signs.Beware Of TrafficBe aware of vehicles accessing the adjacent golf club. There are also minibuses operating throughout the grounds.Uneven GroundDue to the landscaped nature on the site the grounds are flat or gently undulating. Conditions at the beach varies with the tides.