Members' Area
Image: a visitor shows her membership card to a staff member

Our new ticketing system

We’re updating the system we use for selling tickets – it’s part of our plans to both improve the experience of our visitors, and make our internal processes more efficient and effective for our staff.

On this page you can find a link to download our FAQs document that tells you how to book tickets from 29 April for events and visits that are taking place after 10 June 2025. 

Image: a young visitor holds a sword out to a Roman re-enactor

We hope you'll find our new ticketing system much easier to use. Download our helpful FAQs document to find out what's changing and how to book tickets moving forwards. 

Download our FAQs (PDF, 550KB)