Questions and Answers
Here are some common questions we have been asked by people planning a visit. If you have a question that isn't answered here please call us on: 0370 333 1181 (9am - 5pm Monday to Saturday).
If you have a question about booking your advance timed ticket, please see our Ticketing Questions and Answers.
- Planning your journey and your visit
- On arrival
- Getting to and from the Stone Circle
- At the Stone Circle
- Families and refreshments
PLANNING YOUR JOURNEY AND YOUR VISIT
- How long can I spend at Stonehenge?
You're welcome to spend as long as you like looking around the exhibition, the Stone Circle and the wider landscape. We've put together some suggestions of how to spend your time with us if you have two hours or less, half a day or a full day.
- Will I have time to see everything?
If you arrive in the last admission slot, we strongly recommend that you go straight to the Stones to make sure you have enough time to see them.
If you only have two hours for your visit you can still enjoy the new Stonehenge experience.
Here are some suggestions of how to make the most of the time you have to with us.
- What happens if I am delayed and will arrive after this time?
We'll always try to accommodate you if we can. The last shuttle departs from the visitor centre to the monument one hour before the advertised closing time and the final shuttle from the Stones back to the visitor centre will depart from the monument half an hour before closing. This will give you approximately 20 minutes at the monument. The shop, café, exhibition and toilets will shut promptly at closing time.
Tickets are unfortunately non-refundable but if you're delayed due to circumstances beyond your control, we will re-book you for another day.
Please leave plenty of time for your journey.
- I'm going to be more than half an hour late for my time slot, will I still be able to get in?
We'll do our best to get you on the next available shuttle slot. If we're busy you may have to wait, but we have an exhibition, café and a shop that you might like to pass the time in.
If you think you'll arrive less than two hours before the advertised closing time, please note that the last shuttle to the Stones is one hour before closing.
Please leave plenty of time for your journey.
- What should I do first?
At peak times, we advise visiting the Stones first but on quiet days you can choose whether to visit the exhibition, the external galleries, the monument or the landscape first.
- Does my time slot relate to a particular shuttle departure time?
There will be a number of shuttles departing for the Stones during your booked time slot. You'll have priority during this time. At busy times we recommend that you take the first shuttle available.
- Should I see the exhibition before I go to the Stone Circle?
No. You can do things in whatever order you like. At busy times we advise taking the shuttle within your allotted time slot and visiting the monument first.
- Can I bring my dog?
Assistance dogs are welcome across the site including the visitor centre and the monument. All other dogs must be kept on a lead and are welcome outside the visitor centre and in the National Trust fields that surround Stonehenge but please visit the National Trust website to see what restrictions are in place to protect livestock. Dogs are not permitted in the monument field in which the Stone Circle sits or on the shuttle buses from the visitor centre.
- What can't I bring?
Please only bring essential items with you. We advise you not to bring large bags with you as there are no cloakroom or left luggage facilities. Certain items such as picnic/pen-knives and scissors are not permitted.
- Do I need to pay to park?
You don't need to pay if you have a pre-booked ticket. If you don't have a pre-booked ticket there is a £5 parking charge on busy days, refundable on admission. Payment is by card only at the ticket kiosks, or by cash only direct to the parking attendant at peak times. You can pay by any method at the admissions booth.
- Can I buy a guidebook when I arrive?
Yes, you will be able to buy a guidebook at the admissions point or in the shop.
- What happens if I forget my booking confirmation?
Don't worry, you can just go to the admission tills on arrival and tell us your surname and postcode and we'll be able to find your booking and print your tickets.
- What happens when I arrive?
Once you've parked, make your way to the visitor centre where you'll be welcomed and your booking confirmation will be checked, you will be given your tickets and an orientation leaflet and directed to the audio tour pick up and the shuttle departure point. If you've ordered a guidebook you can pick this up at this point from the steward.
If you don't have your booking confirmation with you, you'll be directed to the admissions booth where our staff can check your booking confirmation online and print-out your tickets for you.
- Are security checks in operation?
For safety and security reasons, you and your belongings may be subject to security checks on arrival. This may include a body scan with a hand held detector and a search of your bag. Please allow a little extra time for your visit and only bring essential items with you. Your assistance will mean you can start your visit as quickly as possible.
- How will I find my way around?
There's a short path from the car park to the visitor and exhibition centre.
The building is divided into two pods - the glass one on the left (as you approach from the car park) houses the café and shop, and the timber one on the right houses the exhibitions, as well as a membership sales area. The admissions and audio tour booths are in-between the two pods. The toilets are on your right (on the exterior of the timber pod) as you approach from the car park.
You will be provided with an orientation leaflet, which clearly shows where the visitor centre is in relation to the Stone Circle.
- How will I know where to go and how to spot the interesting features?
The monuments you can visit in the Stonehenge landscape are shown on the free orientation leaflet that you'll be given on arrival.
There is a Stonehenge walkers' map which you can buy in the site shop showing all walking routes in the World Heritage Site of Stonehenge and Avebury. The map uses an Ordnance Survey 1:10,000 base and shows and describes both visible and hidden remains, with information about where you can find out more.
- There are several English Heritage and National Trust landscape interpretation panels dotted across the landscape, which explain the various features you'll see en route.The downloadable version of the audio tour has a track which covers some key features in the landscape accessible from the Fargo drop of point.
GETTING TO AND FROM THE STONE CIRCLE
- How long is the shuttle journey from the visitor centre to the Stone Circle?
The visitor shuttle takes between 5-8 minutes.
- Can I walk to the Stone Circle from the visitor and exhibition centre?
If you would like to walk, you can either walk all the way from the visitor centre (take the path from the Neolithic Houses, you will need to walk along the old road for a couple of minutes but then look out for the gate on your left), or take the visitor shuttle as far as the Fargo Plantation and walk the rest of the way across the landscape, passing the burial mounds on your way. The Stonehenge Cursus is just on the other side of the woods at Fargo. There are several landscape interpretation panels dotted across the landscape, which explain the various features you will see en route.
We have a dedicated walker's lane from the visitor and exhibition centre to the monument. This is along the visitor shuttle road, so please take care and keep within the walker's lane on the right hand side of the road (as you walk from the facilities to the monument).
- How long will it take me to walk to the Stone Circle?
Depending on your pace, it will take you between 25-40 minutes to walk from the visitor centre to the Stone Circle (one and a half miles) - or around 15 minutes from the Fargo Plantation.
- Please note: the Fargo plantation is a request stop for drop offs only. Please ask your driver at the start of your journey to stop there.
- Do I have a set amount of time to see the Stone Circle before having to catch the shuttle back to see the exhibition?
You can spend as long as you like at the Stone Circle. Visitors will be asked to leave the monument in time to catch the final visitor shuttles, which depart half an hour before the advertised closing time.
If you're walking or cycling back to the visitor and exhibition centre, you will be asked to leave the monument at the same time as the last shuttle departs. Please note, all facilities at the visitor centre will close promptly at closing time.
- I am planning to arrive by bike. Where can I leave it and can I cycle to the Stone Circle instead of taking the shuttle?
We welcome cyclists. Cycle racks at the visitor centre are located in the car park.
AT THE STONE CIRCLE
- Will I be able to walk all the way around the Stone Circle?
On most days, yes. However, in wet weather the grass path that takes you all the way around the monument does occasionally need to be closed. If this is the case on the day you visit, you'll still be able to walk part of the way around the monument on the hard-standing paths.
- Is there any shelter at the Stone Circle?
The monument sits in its open prehistoric landscape so there is no shelter at the Stone Circle. We recommend bringing warm clothing, raincoats and umbrellas if rain or cold weather is forecast, and sunhats and plenty of water in hot weather.
- Do I need to bring wellington boots?
As an outdoor attraction, the ground can get muddy in wet weather. We recommend that you wear suitable outdoor shoes and clothing.
- I've downloaded an audio tour on to my phone. How do I use it?
You can start using this once you arrive at the Stone Circle. You can start and pause it as you wish and each number relates to a corresponding number along the route. Remember to bring earphones!
The downloadable audio tour also incorporates a tour of the landscape which takes you from the Fargo plantation, down the ancient processional avenue and up to Stonehenge.
For visitors using a foreign language audio tour, the exhibition content is also included.
FAMILIES AND REFRESHMENTS
- I will be coming with small children. Are there things for them to do?
There's lots for families with small children to do. Children of different ages can enjoy the audio-visual displays in the exhibition; there are tactile objects for them to touch and many of our displays in the exhibition are at just the right eye-level for kids. There is a cluster of reconstructed Neolithic huts outside the visitor centre, to play in and fire their imaginations. They will also enjoy riding on the visitor shuttles and there is a vast wide open landscape for them to run and jump in. See more things to see and do at Stonehenge.
We have a family audio tour and there is also a Children's activity pack on sale in the shop for £2.
There are also kid's lunchboxes available for sale in the café.
- What sort of food is served in the café?
There's a range of locally produced 'grab and go' hot and cold food options, including drinks, soup, vegetarian and traditional pasties, sausage rolls, sandwiches, salads and other sweet and savoury items. A selection of ice-creams is also available throughout the year and these are from local producer Marshfield's.
You may choose to sit inside or outside, enjoying lovely views to the west, or take something away for your onward journey.
A range of English beer and fruit wines are available.
We have a range of gluten-free options, including cakes, biscuits and sandwiches. Our soups and salads are also gluten free.
If you have any specific dietary needs please ask a member of the catering team.
- Can I bring my own refreshments?
Yes you can, however the tables in the café are for café customers only. On warm days we suggest taking your picnic into the Stonehenge landscape. The monument is surrounded by open access land where people can picnic.
- Are there special meals for children?
Children's lunch boxes are available and contain a ham or cheese roll, a packet of Burt's English crisps, dried fruit and a carton of juice.
Smaller portions of soup are also available for children, please ask a member of staff.
Do you have facilities for babies?
Yes, we have baby changing facilities at the visitor centre and we can also warm up milk and food for babies. There are high chairs available in the café.
- Do you recycle your packaging?
All our disposable products are either compostable, biodegradable or recyclable.
- I cannot walk very far and need to sit down at regular intervals. Will I be able to do this?
There's a limited amount of seating at intervals around the whole site. For information or assistance, please talk to a member of staff. There are wheelchairs available on site for use on a first-come first-served basis.
- I am a wheelchair user. Will I be able to get to the Stone Circle?
The visitor centre and the shuttle service are fully accessible to people in wheelchairs. The path from the visitor shuttle stop to Stonehenge is around 200m and is suitable for wheelchair use. There is a slight gradient. Please talk to a member of staff if you need any help.
The grass paths around the monument are accessible by wheelchair, weather permitting.