Questions and Answers
Here are some common questions we have been asked by people planning a visit. If you have a question that isn't answered here please call us on: 0370 333 1181 (9am - 5pm Monday to Saturday).
If you have a question about booking your advance timed ticket, please see our Ticketing Questions and Answers.
- Planning your journey and your visit
- On arrival
- Getting to and from the Stone Circle
- At the Stone Circle
- Families and refreshments
- Wiltshire Museum and Salisbury Museum
PLANNING YOUR JOURNEY AND YOUR VISIT
- How long should I spend at Stonehenge?
We think you need at least two hours to see Stonehenge, but you're welcome to spend as long as you like looking around the exhibition, the Stone Circle and the wider landscape. We've put together some itineraries to help you plan your time with us.
- What time are last tickets sold at Stonehenge?
We sell our last ticket on site two hours before our advertised time of closure. This is to ensure that visitors are able to enjoy a complete visit the Stone Circle.
- I'm going to be more than half an hour late for my time slot, will I still be able to get in?
We'll do our best to get you into the next available slot, although there may be a wait if we’re busy. If you think you'll arrive less than two hours before the advertised closing time, please do let us know as soon as you can. We always advise that you leave plenty of time for your journey.
- Does my time slot relate to a particular bus departure time?
There will be a number of buses departing for the Stones during your booked time slot. You'll have priority during this time. At busy times we recommend that you take the first bus available.
- Can I bring my dog?
Assistance dogs are welcome across the site including the visitor centre and the monument. All other dogs must be kept on a lead and are welcome around the outside the Visitor Centre and in the National Trust fields that surround Stonehenge but please visit the National Trust website to see what restrictions are in place to protect livestock. Dogs are not permitted in the monument field in which the Stone Circle sits, on the buses from the Visitor Centre, or in the café or exhibition.
- Is there anything I can’t bring?
There are no cloakroom or left luggage facilities so please don’t bring anything other than essential items with you. Certain items such as picnic/pen-knives and scissors are not permitted.
- Do I need to pay to park?
You don't need to pay if you have a pre-booked ticket. If you don't have a pre-booked ticket there is a £5 parking charge during out peak periods, which is refunded when you buy a ticket. Payment is by cash only direct to a parking attendant.
- What happens when I arrive?
Once you've parked, make your way to the Visitor Centre where you'll be welcomed at the admissions point, and your booking confirmation will be checked. You’ll then be given your tickets and an orientation leaflet and you can head to the audio tour pick up before starting your visit at either the exhibition or the visitor bus departure point. If you've ordered a guidebook you can pick this up at this point from the steward.
- What happens if I forget my booking confirmation?
Don't worry, you can just go to the admission tills on arrival and tell us your surname and postcode and we'll be able to find your booking and print your tickets.
- Can I buy a guidebook when I arrive?
Guidebooks are available at the admissions point and in the shop. You can also buy one when you book your tickets online and collect when you redeem your tickets at admissions.
- Do you have an audio tour?
You can either download the audio tour in advance (English only) via Apple Store or Google Play or you can hire your audio tour when you arrive on site for a small fee. Audio tours are available in English, French, Italian, Spanish, German, Japanese, Mandarin, Russian, Dutch and Polish. There is also a family audio tour in English.
- Are security checks in operation?
For safety and security reasons, you and your belongings may be subject to security checks on arrival. This may include a body scan with a hand held detector and a search of your bag. Please allow a little extra time for your visit and only bring essential items with you: this will mean you can start your visit as quickly as possible.
GETTING TO AND FROM THE STONE CIRCLE
- How long is the bus journey from the Visitor Centre to the Stone Circle?
The visitor bus takes around 10 minutes
- Can I walk to the Stone Circle from the Visitor Centre?
Absolutely! You can either walk all the way from the Visitor Centre, or take the visitor bus as far as the Fargo Plantation and walk the rest of the way across the National Trust open access landscape, passing the burial mounds on your way. The Stonehenge Cursus is just on the other side of the woods at Fargo. There are several landscape interpretation panels dotted across the landscape, which explain the various features you will see en route.
We have a dedicated walker's lane from the Visitor Centre to the Stone Circle. This is along the visitor bus road, so please take care and keep within the walker's lane on the right hand side of the road (as you walk from the facilities to the monument).
- How long will it take me to walk to the Stone Circle?
Depending on your pace, it will take you between 25-40 minutes to walk from the visitor centre to the Stone Circle (one and a half miles) - or around 15 minutes from the Fargo Plantation.
Please note: the Fargo plantation is a request stop for drop offs only – you’ll need to ring the bell on the bus if you want to get off there.
- Do I have a set amount of time to see the Stone Circle before having to catch the bus back?
You can spend as long as you like at the Stone Circle. Visitors will be asked to leave the monument in time to catch the final visitor bus, which depart half an hour before the advertised closing time.
If you're walking or cycling back to the visitor and exhibition centre, you will be asked to leave the monument at the same time as the last bus departs. Please note, all facilities at the Visitor Centre will close promptly at closing time.
- How will I know how to spot the interesting features?
The monuments you can visit in the Stonehenge landscape are shown on the free orientation leaflet that you'll be given on arrival.
There is also a Stonehenge walkers' map which you can buy in the site shop showing all walking routes in the World Heritage Site of Stonehenge and Avebury. The map uses an Ordnance Survey 1:10,000 base and shows and describes both visible and hidden remains, with information about where you can find out more.
There are several English Heritage and National Trust landscape interpretation panels dotted across the landscape, which explain the various features you'll see en route.The downloadable version of the audio tour has a track which covers some key features in the landscape accessible from the Fargo drop of point.
- I am planning to arrive by bike. Where can I leave it and can I cycle to the Stone Circle instead of taking the bus?
We welcome cyclists. Cycle racks at the visitor centre are located in the car park.
AT THE STONE CIRCLE
- How close can I get to the Stone Circle from the visitor path?
At some points, you are as close as 5m from the Stone Circle from the visitor path.
- Can I walk all around the Stone Circle
The visitor path goes all the way around the Circle and is a mixture of both hard-standing and grass. On rare occasions we may need to close parts of the grass path for safety reasons – if it has been particularly wet for example. If this is the case when you visit, you will be told when you arrive and we will ensure that as much of the path is open as possible.
- What should I wear?
The Stone Circle is in an exposed position and we always advise our visitors to wrap up warm and to wear sensible footwear, whatever time of year they visit.
- Is there any shelter at the Stone Circle?
The monument sits in its open prehistoric landscape so there is no shelter at the Stone Circle.
FAMILIES AND REFRESHMENTS
- What can children do at Stonehenge?
There's lots for children to do at Stonehenge. As well as having plenty of space and fresh air for running off any excess energy, children of all ages will enjoy the audio-visual displays in the exhibition; there are tactile objects for them to touch and many of our displays in the exhibition are at children's eye-level. We also have a group of reconstructed Neolithic houses full of replicas that tell the story of the Stonehenge builders.
Our staff and volunteers are also always happy to bring the story of Stonehenge to life with our handling collection – just speak to someone on site and they’ll be glad to help!
We have a family audio tour and we offer children’s pick-and-mix lunchboxes in the café.
- What sort of food is served in the café?
We offer a range of locally produced 'grab and go' hot and cold food options, including drinks, hot-pots, soup, vegetarian and traditional pasties, sausage rolls, sandwiches, salads and other sweet and savoury items. A selection of ice-creams is also available throughout the year and these are from local producer Marshfield's. A range of English beer and fruit wines are available.
We have a good range of free-from and vegan options, including cakes, biscuits and sandwiches. If you have any specific dietary needs please ask a member of the catering team.
- Can I bring my own refreshments?
Yes you can - the tables around the café are for café customers only, but there’re plenty of picnic spots around the site.
- Are there special meals for children?
Children's pick-and-mix lunch boxes are available as well as smaller portions of our hot food: just ask a member of staff.
- Do you have facilities for babies?
Yes, we have baby changing facilities at the visitor centre. We can also warm up milk and food for babies and have high chairs available in the café.
- Do you recycle your packaging?
All our disposable products are either compostable, biodegradable or recyclable.
- I cannot walk very far and need to sit down at regular intervals. Will I be able to do this?
There's a limited amount of seating at intervals around the Stone Circle, but plenty around the Visitor Centre. For information or assistance, please talk to a member of staff. There are wheelchairs available on site for use on a first-come first-served basis.
- I am a wheelchair user. Will I be able to get to the Stone Circle?
The visitor centre and the visitor bus are fully accessible to wheelchairs and those with access needs. The path from the visitor bus stop to the Stone Circle is around 200m and is suitable for wheelchair use, although there is a slight gradient. Please talk to a member of staff if you need any help.
The grass paths around the monument are accessible by wheelchair, weather permitting.
WILTSHIRE MUSEUM AND SALISBURY MUSEUM
- What can I see at Wiltshire Museum?
Wiltshire Museum hosts award-winning displays featuring spectacular treasures dating to the time of Stonehenge and worn by people who worshiped inside the stone circle. You can find the museum in Devizes - approximately 17 miles/25 minutes drive from Stonehenge. More details are on their website.
- What can I see at Salisbury Museum?
The Wessex Gallery at the Salisbury Museum holds nationally important finds and treasures from Old Sarum, Stonehenge and the surrounding landscape. The museum is in the heart of Salisbury, approximately 9 miles/18 minutes from Stonehenge. More details are on their website.
- How do I buy tickets for Wiltshire or Salisbury Museum?
When you purchase tickets for Stonehenge online you will also be offered the chance to buy tickets for one or both of our partner museums. These tickets include a 25% saving on standand entry to these museums. English Heritage Members should be aware that they are entitled to a 50% discount on partner museum tickets on production of a valid membership card in person at either of the museums.
- How long are Salisbury and/or Wiltshire Museum tickets valid?
Tickets for Salisbury Museum and Wiltshire Museum purchased via the Stonehenge website are valid for one month from the date of purchase. Please take a copy of your booking confirmation email with you to gain entry to the museum.