Contact Us & FAQS

Customer Support

Whether you've got a question about membership, volunteering, lost property or anything in between, you'll find the answer here.

Choose a subject from the menu below to get started.

Customer Services Christmas Opening Times

  • Saturday 22 December - 9am to 4pm
  • Sunday 23 December - Closed
  • Monday 24 December - 9am to 4pm
  • Christmas Day - Closed
  • Boxing Day - Closed
  • Thursday 27 December - 9am to 4pm
  • Friday 28 December - 9am to 4pm
  • Saturday 29 December - 9am to 4pm
  • Sunday 30 December - Closed
  • Monday 31 December - 9am to 4pm
  • New Year's Day - Closed
  • Wednesday 2 January - 8.30am to 5.30pm (normal hours resume)

How can we help you?

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Can't find what you are looking for?

Can't find what you’re looking for? 
Call us: 0370 333 1181 
Email us:
Or talk to us via web chat.  

Contact one of our sites

Office Locations

  • Web Chat

    The easiest and quickest way to contact us, is using Web Chat. 

    Available between 9am and 5pm, Monday to Friday.

  • Newsletter

    Get all the latest news about events and things to do around the country with our monthly round up.

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