Information about your visit

Our number one priority remains the health, safety and security of all of our visitors, staff and volunteers. Our staff are still working hard to keep everyone safe and make sure you and your group have an enjoyable visit.

Please note that we are currently experiencing high volumes of enquiries about our education visits, so we might take a little longer to come back to you.

Important information to consider before you book:

• To keep everyone safe we’re continuing to limit visitor numbers at some sites and in some indoor spaces. Please book as soon as possible to secure your preferred trip date and times.
• In order to process your enquiry as quickly as possible, please ensure you have provided the following information, or have this information ready when you speak to one of our advisers: visit arrival and departure time; age range of the group; subject(s) to be studied; learning objective; number of learners and leaders; name of trip organiser; name of trip leader; SEND requirements.
• Find out more about what to expect on your school visit and make sure you download our COVID risk assessments; download a free copy of managing education visits during the pandemic and if you're participating in a Discovery Visit download our managing Discovery Visits during the pandemic risk assessment
• To make the planning process as easy as possible, make sure you check our Plan Your School Trip section at the bottom of this page, for updated information on the facilities at the site as well as our free resources.
• You’ll need to book your visit at least 14 days in advance. Please check our terms and conditions for full details.
• Although is it not a requirement, any teachers, parents, or students aged 16 years can check in via the NHS Test and Trace app, using the NHS QR code posters displayed at the site entrance. Please factor this into your travel/arrival time. For more information about how we are handling your personal data for NHS Test and Trace please visit this page.
• Our staff are continuing to wear a face covering in our busy areas and indoor spaces, and we encourage you and your group to do the same where possible.

At some sites you might not be able to use our handling collections or costumes as part of a free self-led visit, but where we can provide hands-on items in a safe way we will. We’ve adapted our Discovery Visit workshops to keep you and your group safe at all times, but for certain sessions we’re still working on this – please check the Discovery Visit section and Facilities section on this page below for further information.