English Heritage

What you need to know

We've made some changes to help keep you safe, and things might be a little different when you visit. Here's everything you need to know.

• Do we need to Book?

  Advance booking is now essential. We have introduced limits on visitor numbers to help keep everyone safe, and you won’t be able to visit without your booking confirmation. If you’re a Member, your ticket will be free, but you still need to book in advance. Make sure you've read our ticketing FAQ before you book.

  Book Tickets

  Booking FAQs

• What parts of the site are closed?

  To comply with the latest government guidance, all indoor areas of Eltham Palace are currently closed. This includes:

  • House
  • Great Hall

• What changes have you made to your facilities?

  Toilets - The toilets at the main entrance will be open as usual. Additional hand sanitising stations are available on site.

  Cafe - The cafe will be serving takeaway light refreshments.

  Play area - The play area will remain open.

  Admissions - Our admissions will be outside of the usual visitor centre.

  Dogs - due to the historic nature of Eltham Palace and our gardens, we are unable to allow dogs on site. Assistance dogs are welcome.

  Plan your Visit

• Visiting after 16 May

  Eltham Palace's interior spaces will open on 17 May, in line with government guidelines. At Eltham Palace this includes the medieval Great Hall and most parts of the mansion. Some areas including the basement, the introductory screening room and two smaller bedrooms will be closed to ensure social distancing.

  Two ticket types will be available from 17 May until 30 June. These are the house and gardens ticket, and the gardens-only ticket – which is available at a reduced rate.

  The cafe will open with indoor seating available, and it will also offer takeaway. Eltham Palace's shop will also open.

  Face coverings are required within all of our interior spaces.
  We have additional Covid-secure measures in place including social distancing, enhanced cleaning and limits on visitor numbers.

   

• How Are You Keeping Us Safe?

  We've made a number of changes to help keep you safe. Although things might be a little different when you visit, you’ll still be able to enjoy exploring the places where history really happened. And you’ll still be given a warm and safe welcome by our friendly – if socially distant – staff and volunteers.

  You can visit our reopening page for information on general safety measures we've taken to help keep you safe.

  General Safety Information

• Do I need to wear a face covering?

  Face coverings must be worn in all indoor areas. We won't be able to provide you with a face covering, so please come prepared so you don't miss out.

• I still have questions.

  The answers to all frequently asked questions can be found on our FAQ page.

  Read our FAQs